The staff was great. The location is great. The room itself was really nice and spacious. However the air conditioning didn’t work during my stay, which is why I specifically selected this hotel in the midst of a heat wave. The hotel adjusted the cost for me which was really nice and they were amenable to that. The garden/patio area, however, is also not accessible like a regular hotel. You can’t go out after 9pm which isn’t ideal when you want to relax in fresh air and just have outdoor space, etc. I wouldn’t call this a real amenity since it’s closed most of the time. However overall it was a nice hotel with an elevator, luggage storage, bottled water for sale, and close to the old city center. Good, empathetic people working the reception. I’d stay there again — as long as that AC works :)

Yes

Nice rooms and nice staff.

The hotel is very close to the old town and the cathedral. The room was very charming and clean. The staff was very friendly and helpful.

Had a great stay staff were friendly and helpful

The location was great. I enjoyed the stay the staff were friendly and helpful

We had a basement room. Nobody was taken care of breakfast. Not orange juice refill,no tortilla available

A very old stone building very nicely renovated and modernized. Our room had small windows but the stone fireplace and old sink were gorgeous; the A/C worked great. We had the hotel breakfast one morning--it was fine, reasonable cost; but there are plenty of cafés nearby as well. Alda corp evidently runs several similar hotels in Santiago.

Great service overall. AC not the best tho

Cold showers, soap machines that didnt work. Storage on floor. Deposit for key card. Really good $6 breakfast. No heat, cold at night. Mixed dorms.

Beautiful view of the town. Well appointed, clean room. Huge bed. Helpful and friendly staff

This was a very cute and clean hotel in Santiago. The room was very comfortable. Breakfast was delicious and every person we encountered in the staff was helpful and nice. The location is very centric. Loved it!

Friendly staff, great location

Wonderful experience "home away from home"! if I can give 11*, I would!

Ez walking distance to pilgrim office and church, close to bus stops, great 24 he access to breakfast buffet style

Room was lovely and very clean. Access full time to the dining area was a bonus. Parking was a couple blocks away but no problem if you are fit. Staff were friendly and helpful. Would stay there again.

Great location for exploring Santiago. Parking down the street, but we could unload bags right in front of the hotel. They had a cafeteria/buffet in the basement for coffee, bread, juice, yoghurt, ham, cheese, crackers, and snacks open 24 hours. It was nice to have free and convenient refreshments after walking Santiago all day.

Worse thing is the air con... hot and very uncomfortable nights..it’s good thing, we stayed 2 nights only...breakfast is awful! No 24 hour receptionist. Please stay somewhere else!

The location is super close to the historical dow town. Can walk to restaurants and sharing with people. I didn’t like the parking arrangement and one of the guys who work in evening, he was rude and not friendly

Good location to historic centre. 24 hour breakfast and snacks (including Santiago cake) was good as had to catch very early train in morning. Staff friendly and helpful. Room clean and bed comfortable.