Overall Ratings & Reviews Hotel Sotavento & Yacht Club

Javier and all staff are great

Al llegar a la habitación el aire estaba apagado, el piso apestaba como cuando usan agua sucia y el mapo abombado. Las camas son tamaño full. No tienen wifi. Desde que llegué y cada vez que salía el de seguridad no respetaba que estaba con mi esposo y se volteaba por completo a mirarme, se sentía demasiado hostigador.

Wow had amazing stay at hotel from all aspects this hotel gave us great satisfaction no complaints at all from all aspects so clean staff where amazing especially leonardo at reception he helped us with everything very hard working polite and push every boat out to make us feel comfortable we enjoy the hotel and México we extended our trip for extra two weeks we will return soon thank you x

great location

Traveling in a budget requires to take a little risk. However this hotel was very affordable, quiet and clean. The staff working at the front desk were very friendly. The pool was refreshing and clean. Total silence at night, you don't even hear the road noise. The location is good if you don't need to be in the middle of everything. A short walk to a public beach, but crossing the main road towards the beach areas is very dangerous because cars don't stop to let you cross the road. Other than that I would recommend staying here if in a tight budget.

When come Cancun, I stay here. Inexpensive Clean and Decent Area. I had challenge with room, A/C wasn’t strong and door didn’t lock properly. But spoke with receptionist and took care of it quickly. They gave me a better room with outdoor balcony and WiFi access room. It’s quiet clean room with good restaurant and across from yaught dock to canal with little tropical fish come by. Very safe clean area and walking distance to street to get bus. It’s perfect cause don’t spend a lot time in room. Just need clean quiet and safe with good A/C.

Terrible place to stay not recommended

That hotel is garbage. You can go to a better place than that one. It is unhygienic and very dirty, horrible.

Was nice clean and loved the cat who let us pet him

Had trouble breathing in roo. H3 THAT DID NOT HAVE VENTILATION. My son had daily nosebleeds. All construction is required to have ventilation

Llevo 30 años viajando dentro de México y por el mundo. Pocas veces vi algo tan desastroso. Había muchas personas a las que supuestamente les decían que su reservación de Booking no estaba, para luego sacarles dinero tarde en la noche rentándole la misma habitación por la que ya habían pagado. Un desastre la atención y las instalaciones.

Looks very old, needs to be remodeling. The dinning service is very limited. The waitresses were very rude. I do speak spanish so no language barrier and she was extremely rude. The front desk is not accommodating. Unhappy with our stay.

Sorry, but first time I'm not satisfied with this place. Check in was at 3pm, they had about a party of 4 waiting for there rooms. We got there at 2:55pm and they told to wait because the rooms were not ready. Finally at 3:30pm we got keys. Got to our room and it was full of moscitos. Had to go to a drug store and buy bug repellent. Long night. No Wi-Fi in the room.

Great Place Great Location

Dirty

There was nothing unique about this hotel. The whole thing is falls advertising. There is no WIFI in the rooms. There is TV in the room with no connection. Very hard to find. Even GPS was sending us up and down to get there. Over all we did not have a good time at this hotel

We stayed here for one night in transit to the airport, it was a bit damp and musty but did the job for what we needed, the area around was interesting but felt safe to walk somehwere for food. The front desk guy was really nice and helpful, there was a really good Mexican restaurant nearby ! Do not go to the pirate ship restaurant!

For the price you get a lot of value. I staid on a budget but got a clean comfortable bed, clean floors and acceptable towels. The shower has good pressure so I took a good shower. The only thing I missed was no mini fridge but they tell you at front. I was able to walk to "embarcadero" where a lot of tours are available including the Xcaret Isla mujeres Ferry.

The worst hotel ever. There’s no wifi, unfriendly staffs, cockroaches everywhere. And I got ticks bite when I was sleeping from the bed sheets. Shower room is also dirty and we were supposed to call the front desk about that but the phone is unplugged. I wanted to get refund. It’s terrible.

The female counter staff was rude and acted put to check me in. Room was dirt with mold on the walls and broken mirror in the bathroom. Shower need scrubbed due to mildew and shower head was green. Beds were almost as hard as the tile floor. Breakfast was $10 and I was served half a quesadilla with a spoonful of dice tomatoes, a bowl of soggy corn flakes with warm milk (like it had been sitting for a while), and 3/4 glass of juice. When I asked I was told that was all the breakfast included. The two positives were that it backed to the marina so you could see some nice boats and the gentleman at check-out was very pleasant and helpful. Do not recommend this property.