I found the hotel to be very poorly run overall. We stayed there on a Friday night in the summer and there were 3 staff in the whole place. They were lovely and very helpful but they were run off their feet having to do multiple jobs each. There was a 20 minute wait at the bar to get a drink, and when we tried to order food as well we were told that the kitchen had shut temporarily and we needed to come back to order food in 10 mins. I gagged when I got to our room, the smell of wet dog was overwhelming. The bed did seem clean though. When we got to breakfast the next morning there were a lot of gaps in the buffet and 1 staff member running the whole thing, I wouldn't have been surprised if he was also the chef. He didn't get round to getting us our coffee as he was too busy clearing tables, and trying to restock the buffet. It was a complete shambles in my opinion and I would not recommend it at all.

The Hotel was ok and I really don’t want to give it a bad review but I feel I need to point out the negatives. The rooms have been recently refurbished with a modern look but it looks like they only did the bedrooms. The exterior is in need of doing. The water pressure was absolutely terrible, the shower was just dribbling out. I informed reception and they said that they would reset the pumps, it became a little better but very hit and miss. With today’s changing climate I would have thought that during a refurbishment they would have installed Air conditioning but they didn’t . The room was really hot and this wasn’t made any better with the portable fan so poor sleep quality. Our room was virtually over a conference room that had an event on. Although the music finished at 11.00pm it was difficult to just chill out and if you needed to sleep for an early start it may have been an issue. The hotel is clean with friendly staff and good parking and only 5 minutes from the M20 motorway. The hotel need to address the issues, this will ensure that it puts them above the lower end budget hotels. Even though I have highlighted the negatives I would still return and give it a second chance.

Great location with very friendly helpful staff. Lovely breakfast, would stay again.

Handy for le shuttle. Only 25 mins awY

My room was under the stairs, VERY VERY NOISY

Great property , food was good

Staff is very accommodating and welcoming. Rooms very clean.

Good clean room. Bathroom looked as if it had been recently refurbished and was immaculate. A bigger bath mat in the shower cubicle would be advisable as the floor does get slightly slippy. Air con would have been useful, especially in the recent hot weather. Breakfasts were good but took a long time to arrive.

The staff were welcoming and helpful. The room was very clean and comfortable. The shower was an issue but sorted immediately by the staff. Bar staff are friendly and always in a fun playful mood with all customers. Always have a great experience at this hotel.

Highly recommend

We stayed here as a stopover before going to Le Shuttle early the next day. Great location for a stopover, check-in was smooth and easy, rooms very clean and nicely decorated…hotel rooms had a refurb in Sep ‘25. Good pub food as well. Early checkout was also easy with a drop key box for those leaving before reception is staffed. All in all for the price point we would definitely work this stop off into our travel plans for future France trips

Very nice pub and room was well presented and the radio was a nice touch

Has been refurbed very impressed with rooms great value for money

Really big and nicely decorated room which was spotlessly clean, friendly staff. Would absolutely return

The suite was perfect really large and it looked like it had just been refurbished. Breakfast however was disappointing. Tea and coffee poor and the hot stuff wasnt very nice, this was strange as the food in the restaurant the day before was ok

Clean and spacious room. The staff were friendly and helpful. Freshly cooked English breakfast was great. Good location for Ashford.

We arrived late and our room was ready, plenty of parking spaces and everything was clean

Quiet and clean

When we arrived the outside looked like it needed a little bit of TLC but once we got inside could not fault it. We are four married ladies that just wanted a weekend away to chill, unwind with a bit of retail therapy thrown in. This hotel was perfect for that. We stayed in a spacious room with 4 single beds. Staff were lovely. Food was delicious and reasonably priced. And to top it off we were a 5-10 cab ride away from Ashford designer outlet. Would definitely recommend and will definitely be staying there again.

Fantastic place great friendly staff great clean rooms top food