Overall Ratings & Reviews Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

We loved Ninja and Crhistian at the pool! They were very helpful and kind to us our whole trip. The staff was amazing and accommodating. The food was amazing for an all inclusive. We had issues with our AC and they helped us right away. The servers were very attentive, and we were shocked that they remembered our names. It was a 10/10 i and I would recommend this resort to my family and friends.

Beautiful!

The place was great and beautiful but make sure they refund the deposit they take. They did not for us and when I followed up. they gave a long run around and we have not still received. It is unfortunate as we would have gone back and recommended but now this put a very bad taste of the dishonesty.

Wonderful service in all rest

Everything was first class lux. All employees were super helpful and friendly. Spa was a dream. Castle pool was peaceful and if you wanted more interactions, the main pool was lively. Highly recommend!!!

Staff was amazing

Friendly staff. Awesome property. Only complaint that there is only one kiosk in lobby for daily events. Daily events displayed through the TV is helpful

We had a fantastic stay!

What an amazing slice of paradise. The best service hands down. Everyone was so nice and so helpful and always smiling. Shoutout to Felix, we loved the attention to detail and always ready to help. The pool staff were great, especially Emmanuel, brother, thank you! Sandro, thank you doe everything. Our butler, Dawar was amazing. We will really miss this place. We are looking forward to returning.

The resort is gorgeous but can we appreciate all the stuff how they are so sweet so kind they arranged flowers on my table fact they did that from love no management no taking orders was all from love I have been in different islands different high class resorts but i can say this resort is number one and again its the stuff

La estadía estuvo excepcional, agradecida de todo el personal que nos dieron una bienvenida y un servicio excelente en especial a mi hijo Anthony que lo hicieron sentir muy bien y feliz.

Excelente, sencillamente superó mis expectativas , el trato y la atención es espectacular y todo adsolutamente todo, es muy muy bueno. Gracias a todos los trabajadores que de una forma u otra nos hacen sentir como en un sueño. Que Dios los bendiga a todos ,mil mil millones de gracias

Loved it everything was great! Can’t wait to come back!

Beautiful place

Unbelievable experience, staff was amazing and polite!! Food was incredible, not 1 complaint

Probably the best resort I’ve ever stayed at. Staff is amazing! Restaurants are fantastic. Room was perfect. They go above and beyond here!!

Everyone was friendly and helpful! It was a relaxing oasis away from home!

Helpful pleasant staff from beginning to end. Beautiful resort

The hotel was very pretty. I was disappointed in an all inclusive that needed reservations for certain restuarants that in 3 nights there were all booked. I was very disappointed in a bait and switch. I chose rooms based on picture at website and got an ocean view that was barely visible with the building in front of me. I brought to attention of hotel management and they declared it not their fault. Otherwise lovation, food and service were goid.

Very nice place and most importantly the people were super great.