Best Western Plus Gran Hotel Centro Historico

Explore Best Western Plus Gran Hotel Centro Historico
7.8
Pleasant
From 999 reviews
Cleanliness

7.8

Room Comfort

7.8

Service and Facilites

8.0

Traveler Reviews Best Western Plus Gran Hotel Centro Historico

Number of reviews per page
20
40
Top reviews
Ricardo
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

For the price, it was good
Mahmood
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It’s ok for in and out in a short visit the staff are nice but the pool had no amenities not even water to drink if you did ask SORRY WE ARE OUT even the front desk was no help and for love of god don’t offer breakfast if it’s like shortage of food in Mexico !??? Let me tell you I have had many hotels breakfast and this one too it ALL first you have to come to front desk and get a TICKET then go next door shabby restaurant and Gus’s what you are entitled to 2white toast 1small package of jam and ball of butter and water down coffee plus few pieces of fruit BUT NO SUBSTITUTE!and no second! Anything else you pay yourself and is more so please don’t bother go somewhere else for breakfast or another hotel with some food the only good thing is that it was close to more food and attractions which so we’re 1000 more hotel in the same area
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Paul
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

👍
Tom
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Dirty was not moped hairs on shower floor. Sheets were not cleaned
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Hotel Stay was very good, unfortunately the outside location at night is not very pleasant
Miriam
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Smell horrible
Fernando
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Just be careful there are a lot of homeless persons around that area
Ruben
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

This was the worst hotel I’ve ever stayed in my entire life!! this trip was a nightmare at this hotel. The quality of cleanness was beyond dirty. It was mildew. It was disgusting. I couldn’t sleep because there was so much noise at the hotel. Didn’t care I showed them all the pictures of how disgusting the room was the sheets the pillowcases, the shower and they moved me to a suite where there was no shower curtain or no door on the shower. The floor gets filled with water where I almost slipped and fall the bedsheets on that bed were disgusting the whole night they had a party or some type of show and it was so loud I couldn’t sleep until it ended until after 2 AM all I can tell you is find somewhere else because you’re gonna regret going here.
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Alfonso
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The breakfast is no good, is very small,
Esperanza
icon-Business with Children
Business with Children
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The bathroom is super dirty. The shower is full of fungus and not well clean
Arthur
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was not given a good cleaning floor was untouched, bathroom amenities were lessened. No had towels or wash cloth or floor towel,even when asked for them.
matthew
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The worst hotel i ever stayed, next to drug dealers, hookers,pimps, homeless sleeping and using the sidewalks as sleeping areas, building needs a coat of paint,elevators not synchronized, bed was extremely hard,so were the pillows, bathroom sink stank, the shower stall converted into a soapy water pool, noisy, loud music played at all times, pool was a nasty cesspool, anything nice to report? The people.
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Brianna
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Not a safe location. No one is out on the street at night. Rooms were clean but bathroom and shower had a funky smell to it.
Liliana
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff was friendly. But rooms were okay to stay at
Gamaliel
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Good service
Arisbeth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very close to everything!
Cesar
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Our stay at the hotel was okay, but we were disappointed by the service and some inconvenient technical problems. The staff we interacted with were not very friendly. A specific example was when we requested an extra key card for our double room, as two people were staying. We were firmly told that only one key per room was allowed, which was an unusual and inflexible policy that created a hassle for us. Furthermore, the television was a significant frustration. It would default to a "store demo" mode every time we turned it on, forcing us to go through a complete reprogramming process just to watch TV. This was not a one-time glitch, but a recurring issue that we had to deal with multiple times. Advice for Management: Training staff on more flexible, guest-centered service and ensuring all in-room amenities are in proper working order would greatly improve the experience. We hope these points are addressed for future guests.
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Juan carlos
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Reataurant have only one mesero. They take over 30 minutes. Also the continental breakfast is very poor . Hotel is old and ruined
Yamilet
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

They did their best on our stay but it was super noisy and it was very unsafe with many homeless and zombie drugged up people, stay closer to downtown. This is not safe for families
JOSE ALFREDO
icon-Business
Business
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

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