Overall Ratings & Reviews Waterfront Village

Lack of communication on how to locate the hotel apartment. Receptionist weren’t professional and laughed in your face whenever you expressed your concerned with an issue. Terrible customer service and communication

This is a very beautiful property within walking distance to the waterfront. It is very safe and it’s almost a park like environment. I would definitely stay again and highly recommend it to friends and family.

The property had stunning views from the back deck. The apartment itself was very clean, spacious and had all the facilities we required except the coffee machine did not have any pods provided which was a bit disappointing. We couldn't open the directions link to the property and therefore found the property exceptionally difficult to find. We recommend you putting the directions in text inside the original email rather than a link. We also found the check-in process exceptionally lengthy and disjointed. We understand the need for the security but believe if the staff were better trained, it would have taken 10 minutes instead of 45. After a long trip from Australia and difficulty find the property, a lengthy check in process was frustrating and unnecessary. Everything else was lovely, particularly the cleanliness of the property and surrounds including the beautiful canal.

Clean convenient safe

The property was lovely. The only downside was that it was a challenge to find, as it is not clearly marked. It took a long time to find.

The experience was quite disappointing. We had to switch apartments because the safe was inoperable, the sliding door wouldn’t lock, and the hair dryer was faulty. We moved to a better apartment that we liked; however, we were disappointed that the bed sheets were not changed at all during our entire 5-night stay.

Most amazing location with views of the canal, table Mountain or the V&A waterfront. This is the best location in Cape Town. You are seconds away from shops, restaurants and the Mail tourist attractions are all accessible from this location.

Central location to waterfront, excellent security, nice views. Apartment needs some improvements- leaky shower flooded bathroom each time so had to mop up the floor constantly, cigarette burns in the curtains, awkward blinds. Would stay again but not in that particular apartment.

Other apartments in the village are better and more updated.

The property is well set up so that one can park opposite one's flat in a secure safe place. The staff were all friendly and extremely helpful and the security was excellent.

I loved everything about my stay at Waterfront Village. The staff was exceptional. I felt completely safe in and around the complex. The setting was gorgeous. My accommodations were beautiful and more complete than any hotel.

My husband and I traveled with friends. We liked the spacious accommodations. The one bedroom unit was cleaned daily and had all of the conveniences of home. The location, options for food, shopping, mall entertainment, and accessibility to transportation was wonderful. The marina area was a great place to stay.

We would definately stay here again. The apartment was well furnished and was daily serviced. It was very clean and had a great view from the balcony. About a 10 minute walk to the centre of the V and A where a vast amount of restaurants and shops can be found. Check in was good, friendly staff who explained everything to us about the apartment and places to go. Limited check in time a little difficult as our flight didn't arrive until 9.30.pm so had to stay at another hotel for a night. Bathroom needed a bit of attention. Tiles on the bathside and bath pitted!

Great location Spacious room Walk to shops

The property is a self catering property in the popular V&A district in a beautiful estate. It’s a pity the unit I stayed in had a lot of delayed maintenance, no comfortable seating. Appliances (TVs & refrigerator) need attention, bathroom extractor fan not working. The pictures on the platform are not a good reflection of the unit assigned. I would suggest that exact pictures of the unit booked be shown on the platform to about bait and switching to clients. I booked a room with a comfortable sectional in the couch and got an apartment with an old uncomfortable couch. I requested a room change , but was not reallocated to a better unit.

Best place to stay if you are more than a few days in Cape Town. Great location convenient for walking to shops and restaurants. Clean great amenities

The property itself is beautiful, especially along the canal. However, we found the location and reception very hard to find, as did several Ubers that we tried to call. This made things challenging as we did not want to walk alone at night and needed pickup. Also, there were some cleanliness complaints with our unit, although management was responsive.

Excellent location

The waterfront is an amazing place to stay in Cape Town. The staff is amazing, the security is super secure, it’s easy walking to the Waterfront and the Hop On, Hop Off bus. It’s one of my favorite places to stay!

They really need to sort out their check in process- very ambiguous building not clear to find . However, once we explained we had limited time as returning our car they did help us. Apartment was spacious, great to have a washing machine and driver . Felt very safe here . It is the only place I felt comfortable running on my own during our stay in South Africa. The resort is in a gated apartment complex and it is easy to run 1 mile loop around the edges. Easy access to v & a waterfront which was very safe . I would recommend staying here as base . Great choice of pools - compared to any where we stayed in western cape . They keep the gardens and pools exceptionally clean and maintained. The apartment is fully serviced and we had somebody that came in each day and did the washing up and made the bed which was surprising as normally in an apartment you have entry and exit clean was a nice touch