friendly staff

Stayed 28–31 December 2025. On the first night the room had no heating overnight and no hot water the following morning, during winter conditions in Paris. There were no staff present overnight to assist. The hotel later confirmed in writing that the heating in the room had been turned off. I was verbally promised a refund for that night and a move to a warm room. I was moved to a smaller room to mitigate the situation, but the accommodation on the first night was not fit for purpose. A partial refund was later offered top cover the smaller room, but this did not cover the failure of service on the first night. I was also disappointed by the reception staff on the final day I booked a car to the airport new years eve - timing was essential because of the traffic. The car didnt arrive, they had zero urgency and in the end I ran onto the street with cases in tow and finally hailed down a cab. I also note that they have two hotel buildings and the other building on the 28th had no electricity AT ALL and there were no staff on reception to deal with the customers who had no room and could not be checked in, cold, waiting and generally miserable. I had no heating or hot water and they had no electricity. I was told that in Paris no one refunds. That isn't French law but it's certainly the attitude. Pretty hotel, poor service and communication. It was overall a really poor and costly stay.

Cool hotel with old world charm that is very walkable and close to some cool things. The room was very comfortable with nice linens and a comfortable bed and desk area. they boasted nice views as well. The breakfast buffet was fantastic with lots of great options. The staff was helpful and accommodating.

The room was extremely small. The amenities were good and so were the staff. The breakfast was good and had good choices. The exception was the pre-cooked scrambled eggs which did not taste natural. I was disappointed that the receptionist at the hotel collected 15€ just for calling in the taxi for me. The Taxi cost me 60 € instead of 40 €. Uber would have been 30€. The receptionist said it would the same, “they are all the same”.

Worst staff ever . Not helpful in a unexpexted situation. We had to leave was not feeling safe nor welcomed in this hotel.

Lovely, cozy hotel. Comfortable and convenient. Great breakfast. Would definitely recommend.

Everyhting seemed to be great, clean room, good service, it was nice to see people we knew, although we did miss some of the staff who were no longer there. Great room, we missed some of the things that were part of Hotel Gabriel. The only minor thing was the bath towels were a bit thin and seemed a little worn comared to what we have experienced in the past.

Great

First of all, I didn’t get the room I booked because it was not available. I ended up in an other building and with a room that was looking old and dated. On top of that, the hotel is under construction and it was super noisy all the time up until 6pm. Very disappointed.

Bed was good. Bathroom was okay but lacked space especially near the toilet. Room also gets a bit too toasty at night. Door locks and knobs on the door are absolutely horrible. Its so difficult to open the doors its crazy. Breakfast was decent. I would have given 4 stars if not for this next issue. When we were checking out we asked if we can leave our small carry on size suitcases for an hour, the woman at reception didnt even make eye contact or say it nicely she just said "I cant." And then we came back a bit later to use the toilet and there were suitcases blocking the way and when we asked to use it she was not accommodating at all and said if you can get through, sure try. Her attitude was horrible. Ive never had hotel reception speak like that to someone staying. Considering that my review feels like i want to give 2 stars but considering everything else its a 3. Stay somewhere else if you want a good experience.

Moderate hotel for where I was staying and a quick trip to Paris. Photos of the hotel and experience was different and would obly recommend if you are looking for a cheap place to just sleep.

Wonderful room and welcoming staff

I was moved to another building across the street the pictures didn’t represent at all. Staff were friendly but I felt duped

Our room was an unusual shape, but very comfortable. Hotel is surprisingly quiet given that Paris is so noisy. We could not hear a thing from our room.

Beautiful and excellent hotel. The room was so luxurious, the bed was very comfy, close to the metro so using Google Maps you can get to and from top places like the Tour Eiffel and Champs Élysées.

Breakfast ok breakfast staff good

Great room, friendly staff, good breakfast

This is a small hotel with classic charm in a great location for walking or the metro. The staff was incredibly friendly and helpful. They all spoke English, which was a bonus. On the corner there is an amazing patisserie. There is an adequate complimentary breakfast at the hotel but skip it for the neighborhood spots.

Good location in the buzzing Marais area. Tons of shops and cafés nearby. Lovely to walk everywhere. Metro very close by too. We he the premier room which was large by Paris standards. Room had all mod cons. Breakfast was adequate. Breads, eggs etc. Some fruit apart from banana would be nice. Staff were efficient not particularly friendly. There’s a supermarket just around the corner.

The property was very nice, clean, good facilities, good size room. Comfortable bed. Staff went above and beyond. Service was very good.