Overall Ratings & Reviews Residence Inn by Marriott Dallas Plano/The Colony

great place

Cleanliness and accessibility.

Will not stay at this hotel again, there is no ice machines and you are told to use your room ice maker from the fridge. In the entire 3 days we were here that ice bucket never got full barely even got to half way full. The time it took for the room to cool off was ridiculous. Checked in at 530 at 1 am we were all still burning up even with taking our 2 fans from home with us.

Quiet and comfortable

Great place to stay

Very clean, comfortable bed and the kitchen was a plus!

Alicia at the front desk was absolutely amazing. Friendly and the check in was smooth as could be!

property is nice, just dated and in need of updates and bugs. A little beetle and long black bug. We asked for a late check out, but they required a $50 fee. Of course, we passed. When in the area, we will not stay here again

I needed a place to stay with my wife who was having a medical procedure done. This was the perfect centralized location with a kitchenette. We needed a business center available as we own 2 busy businesses, and was counting on using the printer. As we later found out the printer was not in working condition and were told "it hasn't worked in quite some time". The older desktop that was there wasn't working either (we had our own laptops). Another potential issue that came to light during our 2 week stay was the frequency of severe weather/storms. We received multiple weather alerts alarms on our phones about 80 mph winds and golf ball sized hail. When we inquired at the front desk to see if they had a back- up generator, we were told that none of the 3 Marriott owned hotels on that property had generators.

Stay was great overall. Very clean. There are some things in the hotel that need to be repaired or replaced. The mattress in the pull out couch has stains all over it, definitely needs to be replaced. Great stay overall.

Upon arrival the greeting was excellent. The front desk made our arrival easy and simple

My room was clean, comfortable and spacious. I liked having the two windows giving more natural light than a typical hotel room. The property is nice with my only recommendation that they clean up the weeds onsite.

Room was fantastic, very clean, great amenities, and location was amazing. Unfortunately, the lady that was working the front desk at my arrival had a very poor attitude and poor customer service. Other than that, fantastic hotel

Loved the dog park

The staff was really nice and the breakfast was surprisingly good.

Wonderful suites.

The hotel is nice. The only problem is the beds were bad. We cut our stay short by a day because it was killing our backs if we stayed any longer we’d have to see a chiropractor.

We had cockroaches, took photos, told front desk about it, and got no response. See another cockroach the next day, this time I pick it up. Call desk again, just get a sorry. Wife goes down to front desk who is talking to the manager on the phone and puts the living cockroach on the front desk for further proof. So on our depart day we had to recheck all our luggage, pack & play, everything, for bugs, least we bring it to the next hotel and/or home. They say they can't help because I booked the 3-night stay on a 3rd Party...Hotels.com, really?!? Gave my wife the hotel manager's number and sent up a vacuum. **The amount of our TIME WASTED on our vacation to my brother's wedding was ridiculous.** Additionally, Fridge didn't work upon check-in which was a minor hassle, but with a toddler and pre-k kid, we had to adjust our schedule, milk etc. Also the light in the bathroom was flickering immediately and needed to be replaced, again minor hassle, but we had to deal with it with the kids sleep schedules at night and morning until it could be replaced. Couldn't get replaced until maintenance started his morning shift. The Breakfast Crew Service and food offerings and coffee/drinks were fantastic.

The rooms are big and were clean. The breakfast was ok, had better had worse. The pool was disgusting. Literally had dead rabbits in the skimmers. The desk was told about it and nothing was done. Saw the same dead rabbit floating in the pool the next morning. The area though is good. Lots of restaurants and shopping and 2 minutes from Top Golf. It definitely wasn't the worst I've stayed in but I'd probably choose a different hotel next time.

Super clean and beautiful