There was an issue with WiFi but reception girl (30.12.18) was so nice to solve it within 15 minutes and provide us with a new room. She (as well as other receptionists, bartenders and kitchen staff, cleaning ladies) was very polite and always ready to help. We appreciate service provided at the hotel.
Highly recommend to stay here! Maybe it is located not so close to the city center as you may wish (however location is really OK) but you'll love hotel facilities, staff, etc.