Overall Ratings & Reviews Comfort Inn & Suites Near Lake Lewisville

Stay anywhere but here

Do not stay here

This place is run down full of small gnats, the laundry doesn’t work dryer is out of order the whole time never even fixed it the vending machine out of order. This place is nasty needs a major face lift breakfast was cold and nasty just all around don’t stay here.

Told I could check in at 18 multiple times, get there, they refused to let me check in. Currently waiting on my refund at the Fairfield Marriott 3 minutes down the road. Very rude staff as well, and unprofessional

Room had used dirty wash rag, old room key on counter, pull out bed sheets had stains. Not very good experience.

Good location and a clean room. Friendly people and helpful too.

Staff members were nice, the bathroom was clean and the room was clean. The breakfast was nice and fresh options. The lady keep replacing everything and filling up when empty.

I thought it was interesting that they didn’t have toothpaste on hand in case a guest forgot it.

Several problems: Housekeeping didn't come by once in 3 days. The TV didn't work. I constantly had to have my room key reprogrammed because it stopped working all the time. The "highlight" was thr coffee maker, which didn't work. When it started smoking and smelling burnt I went downstairs. The young man wasn't concerned about it and just took a note. I was eventually able to pull the fridge out do I could unplug the coffee maker.

Water never got hot and water pressure was bad in the shower.

Facility was slightly dated but not to the point of feeling rundown. Perfectly fine. I had a second floor room overlooking train tracks for light commuter rail. They are either exceptionally quiet rail cars or this building had the most marvelously effective insulation I ever encountered because two trains went by (that I witnessed) and not a sound was heard in the room. Overall a pleasant stay and I will be happy to return there another time. Oh- the hot water and water pressure were fantastic.

Grounds needed mowing and weeding. Building and decor needs updating. Clean and comfortable bed.

We stayed here for my son to attend admitted students day at University of North Texas. The room was extremely clean, breakfast was amazing and all the staff were friendly and helpful. We will definitely be staying again!

Doors didn’t fit right making it difficult to secure room doors, hot tub not working and cleanliness was lacking

Easy access to the highway and eateries were near by

When we got to room we discovered dirty mirrors. Then pulled back blankets and the sheets where dirty and you could tell they where not changed from the last guest. The couch had crumbs and a noise ring sitting on the couch along with black matter all over. The bathtub had build-up around the tub. We went down to front desk the lady was rude and acted like it was an inconvenience that we came to ask her to change our room or have someone clean it. It took them an additional 3 hours to clean it before we could get into our room.

Friendly staff and clean and great location

Most disappointing thing was the breakfast. Eggs were old and overcooked. Thank goodness they had a waffle iron for the 8 year old granddaughters

Comfortable and clean.

I just wasn't impressed with this hotel. Because of my busy schedule that weekend, I really needed an early check-in. I should have called, but didn't because the hotel was just a few minutes from where I needed to be. So I went over about 2 p.m. and asked to check in. I was rudely told that there were NO rooms available (check-out was at 11 a.m. and check-in was a 3 p.m.) We were told they had an event the prior evening and didn't have any rooms clean yet. But, if I came back in an hour, they woud have a room ready. The whole thing was very off putting. I've never had that issue before. The room we got wasn't cleaned - my daughter found a clump of hair from someone else on the floor - so obviously it wasn't well vacuumed. The air kept short cycling. There were chips missing in the soap dish in the bathtub. The best part of the stay was the comfortable fluffy blankets.