Overall Ratings & Reviews Sotetsu Fresa Inn Shimbashi-Karasumoriguchi

I do not recommend the place. This is THE smallest room I'd ever stayed at-there is not even a place to open the suitcase & even double bed (& the blanket) cannot fit 2 people-even after upgrading from semi-double reoom. And this hotel has the worst service I've ever faced-any question takes forever, the front desk staff just can't handle easy situations-we've lost lots of time dirung check-in & throughout the stay. If you need to communitate with the staff-you WILL have a problem & be ready to face 20-45 min to solve it. For 4 days of stay I met at least 6 other hotel guests telling they will never ever stay in this hotel or this chain. The room itself was clean, LAWSON grocery was very convinient & laundry facility was convinient. But I definitely recommend to stay away & choose the other hotel.

Good location and the room is quite good. Only one thing I disappoint is about the bed it 's too soft impact to my back bone hurt along 4 days. Overall OK. Thanks.