Overall Ratings & Reviews MarSenses Puerto Pollensa Hotel & Spa - Adults Only

Really friendly staff, always willing to help. Good selection of food at breakfast and drinks in the evening, plus some live entertainment! Hotel is one black back from the beech in a quiet area. Only a 5 minute walk from the main square so ideally placed. It was our second visit but won't be our last. Would recommend if you want a relaxing stay in Pollenca.

Beautiful property! Room was spacious and very clean. Pool area was amazing, enough chairs and umbrellas for everyone. Front desk staff was very helpful. My only suggestion would be to start breakfast earlier as although the buffet was ready beforehand, they were very strict about the 8am start (in my experience most hotel breakfasts start by 7am), which made it challenging to have time to eat before earlier morning activities or having to leave to drive to the airport. The food at the breakfast and supper buffet was delicious, lots of variety, lots of fresh fruit and vegetables.

Very friendly staff, quality accomadation

Helpful staff with a good commend of English No pillow choice, just foam rubber bolsters and very small bathrooms with undecorated ceilings. Restricted pool hours.

We have been there three times now and every time it’s been fantastic. The staff are legends! The hotel is in a perfect location for the beach and the Pine Walk. Shops are close and plenty to choose from as are restaurants but the food at MarSenses is varied and plentiful. Try some Mallorcian wine whilst you’re they? Once again the staff couldn’t be more friendly and happy to see you

Well recommended for a quiet break even though hotel full. Reception staff excellent and always willing to help, good food options and location is perfect.

Lovely place with super friendly staff. Very relaxing break

Nothing I didn't like

Amazing food every day. Good value for all paid for drinks

The hotel is one of the nicest I've ever stayed in. Very close to the the beach, restaurants, shops, public transport etc. The buffet style food was varied and excellent, the staff all helpful and friendly. We went in October and there was still entertainment in the form of singer's or musicians 2/3 times a week. We were given an upgrade to a room with a pool view, lounge and balcony. Definitely worth asking for a pool view. Can't wait to go back again.

TOO MANY SUN BEDS AROUND THE POOL. could have been spaced better

Restaurant was great & so were the staff, reception staff not so great, checking in left a lot to be desired, we were told on checking in at teatime we had a room in one area, then after returning back to the hotel later on in the evening we were shown a not so good room nowhere near we were told it was going to be. We also didn’t like the fact we had to struggle in the bad wet weather that night to get our suitcases up 2 flights of stairs. But on receiving a room change we did receive some help moving a 2nd time.

Didn't like the entertainment. It's was poor and not on every evening

The hotel has a wonderful atmosphere, very relaxing, staff so attentive and helpful, food was great, well worth the money

The hotel is in a great position It was very clean & the rooms were spacious but you need to upgrade to a pool facing room The hotel staff were excellent & extremely helpful I’m not usually a fan of buffet food but there was a great selection here & in addition they offered an a la carte option on alternate days at no extra charge The only downside was the pool area where the sun beds, although very comfortable were just too cramped & close together I would highly recommend this hotel

A great all round experience. Staff were very friendly and efficient. Although the hotel was busy it was very peaceful, which is exactly what we were hoping for. However, our room was located above the kitchen / bar area which was noisy from 6am. The balcony overlooked the bins and general service area, with deliveries and bin collections sometimes from early in the morning.

I do not like the half board meal plan The sofa in the room was worn out There was mould in the shower People leaving towels on sun beds all day Pool had loose tiles within the pool

Pleasant friendly staff, helpful at all times . Highly recommended.

Fantastic hotel, spacious rooms, amazing food, friendly staff.. Brillant location to beach, & restaurants..

There is nothing about this hotel we didn’t like. The rooms are well appointed, staff excellent and varied good quality food. Service was exceptional from waiters at the pool bar and restaurant always making sure we had everything we needed. This is a place to truly unwind and relax The hotel has primarily a British clientele who love to lay a towel out at 7am (I personally find this ridiculous) but didn’t impact on getting a lounger at anytime or day.