Overall Ratings & Reviews Sunset West Hotel, SureStay Collection by Best Western

The shower curtain rod fell and hit my wife's head as she tried to close it. Then I go to take a shower before our flight and it was only cold water coming out. I let it run for almost 15 minutes and still no hot water or warm water. The front desk said leave it for 10 minutes tonwarm up.I had to shower in really cold water because I had to go straight to the airport. It ruined my day jist as I started it. It sucked.

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The hotel is very well located and close to walk of fame in Hollywood. Breakfast is amazing and more than you expect for a continental one. Juani and Claudia are just adorable!! Hotel is very clean, the pool is clean and with comfortable ambience. They could do better with a small cafeteria x nights, early check in as 3pm is just NOT FAIR!

Corey & staff are kind and attentive!

Property was quiet and clean, everyone was very friendly and breakfast was a wonderful add on

The property had no security and had homeless people sleeping all around there parking lot which made it feel very unsafe walking to your vehicle or let alone having your kids go down with out you.

very good

Walking distance to Chinese theater. Stayed Friday and Saturday. Friday was a little noisy outside, Saturday was much quieter. Hotel was great stay with a great location to everything I needed. Staff was great too. Nice hot breakfast. I had waffles and sausage one day, waffles and bacon the next.

You get what you pay for. The free breakfast and parking was great. However, our sheets were dirty on multiple occasions. The first day they were changed they were replaced with sheets that had melted wax and dirt on them. On another day our sheets had an old sucker stick stuck to the inside of them. The night stand in between the beds had some suspicious looking brown liquid oozing out underneath it. I mean the building is located in the heart of Hollywood, so we weren’t surprised with the quality of things.

Very good experience

30minutes to Hollywood street. It was really nice for my trip. Excellent time around the hotel.

Free parking

Room 123 specifically has mold growing in the wall and the entire room smelled the entire night. Their hotel was full. We could not get another room. Not good parking spaces for the amount of rooms they have either. Somewhat disappointing because of the room. I hope it’s not because it is booked with hotels.com.

Good service, nice breakfast and staff polite. Pool area a bit small, only 12 minutes walk from Hollywood Blvd. Would have been better if had kettle, microwave and laundromat for guests. Small room if lots of luggage.

Parking terrible. There was a huge cockroach that was alive. The hotel only gave us 50$ which is not okay

The rooms and people were nice. Parking was tricky and you can hear the roads but thats everywhere in LA

I was staying at the hotel for a weekend concert at Hollywood bowl. I found the location to be great for that allowing us to walk to the concert. Found plenty of restaurants within walking distance that were pretty good. The room is functional and clean. The hotel is close to Ralph’s. I felt that it’s a convenient location for my purpose.

The location of the property is good but the area around it is trash. Not really the hotels fault. Also several times during our stay we observed unhoused people on the property who were quickly escorted off by staff. Which I am sure is a problem for many hotels in this area. Rooms are clean but furnishings are run down. Bed was comfortable but they give u a sheet and a thin comforter. No blankets.

Very limited parking and area seemed unsafe management wanted me to park in a alleyway. Yer they are not responsible for damage or theft probably not booking here again

Be under no illusions, Hollywood id full of homeless people, emmotionally disturbed people and people who are either over or under medicated, its not the utopia one is led to believe. That being said, Sunset hotel is right in the middle of it, walking distance to the places you want to see someone urinate outside of and within short taxi/car rides to everywhere else.