Overall Ratings & Reviews Viceroy Snowmass

We really liked ski in - ski out

Concierge service can improve

Great

Very friendly staff, very clean and in an excellent area

Great property, very convenient for ski in ski out.

This hotel is amazing!!! Beautiful building, rooms and good location. The staff is nice and helpful, Definitely is a 5 star hotel.

ViceRoy Snowmass Aspen was an amazing five star resort that was a dream ski vacation.

The hotel conditions are very nice, the ski equipment service is very well organized and very convenient. The transportation help provided by the hotel to nearby places is exceptional. Concierge was not very helpful in 3 occassions we needed some help though and dining service at the lounge of the hotel was not the best either. But overall , the rest of the experience was so good that I'd come back here.

The ski valet and front door personnel were excellent.

Revisited the hotel after years, the service levels have gone down a lot. Hotel reception staff appear to be temp and not trained, some of them surprisingly rude(!). Calls for service ignored intermittently. Will not be returning here. Expedia needs to review their 9 rating I see a lot of recent negative reviews

Expensive overall - but that’s Aspen. Restaurant was very good, facilities 1st class. Ski in/out, hot pools, ski shop. Couldn’t fault anything

Excellent staff! Food is absolutely phenomenal!

Room was not as advertised and response from the hotel team was terrible. We eventually were moved. Service was horrendous throughout the stay. Every guest we spoke to were extremely unhappy with their experience. Nothing positive to say about this hotel

I fully paid for jan 1st night Then when my son checked out Viceroy charge him for jan 1 again I contacted viceroy today to inquiring about that charge Chen who was introduced himself as a manger acknowledged it was accidental charge But yet he could not refund the charge because of technical issue yet

👍

Great property! Very friendly staff!

Don’t like it. Like it was 4 star hotel, not 5

Good stay

Honestly for the price it was average. Dont know if it was cause were nearing the off season but things seemed basic and not super clean. I had to change rooms the first day at night because the fridge was so hot my milk for my baby spoiled. Also valet parking is 50 dollars a day so expect about 500 dollars for some days. You cant park your own vehicle. All in all it was better than others yet still basic.

N/A