Overall Ratings & Reviews Holiday Inn YAKIMA by IHG, an IHG Hotel

A little disappointed in our one night stay. Check in was easy. I had to call front desk twice for extra towels. They knocked on our door and placed CLEAN towels on the floor of the hallway. Keurig had a hair in it and some other things floating in it. No fan in the bathroom so we kept the bathroom door open and the steam set off the smoke detector. Tried to find a luggage cart and wasn’t offered any help. Front desk said “they took them all”. Searched every floor for a luggage cart and couldn’t find one. Was a little difficult carrying our softball gear without a luggage cart. Their buffet breakfast for $14.99 had hardly any food left. Time was 8:30am and they close at 10am. Had to go out for breakfast. Air conditioner was very loud. Sounded like a washing machine stuck on spin cycle. I like the gated parking lot and was close to the softball fields.

Gated parking

Liked everything about it

Amazing small but perfect room for partner and I and it was clean and fresh. The bed felt amazing.

Staff was great!

Great hotel but the neighborhood is little shady. The gate to locked parking lot not working was concerning and weighed on both in night

Booked for five nights, husband got into a severe accident and I had to leave after night 2. I asked if I could get refunded for the next two nights and I got a hard no. I'm going to be back in Yakima in September for a conference I'm planning for 60 people. Guess what hotel is not going to get my business?

Absolutely beautiful

Very nice hotel! We enjoyed our stay!

Clean

Excellent customer service! We encountered multiple staff members that went above and beyond!

Hotel was in a great location. Fairly high price for a nights stay. They do have a locked parking area which is nice. You do have to pay for breakfast which was a bummer and it’s not any fancier than most hotels. No free water available either. It is a solid hotel but for the price there should have been some catered things.

I stay at this holiday inn and the one in Union gap and the one thing I’m getting tired of seeing is the room not as clean as it could be pre stains on the toilet hairs in the shower and bed stains blood stains on the sheets house keeping needs to step up there game and clean the rooms better this isn’t a motel 6 DO BETTER!!!

Very disappointed that the room did not have a jetted tub which is what we paid for the upgraded room for.

Fence around property is a sign 😀

Fun pool for the kids 😁

When we arrive (12 am) we got our room on 2nd floor. The floor was dirty with vomit. In the next mornint when we left the vomit was stil there. That wasn't nice

It was good clean and comfortable. The only issue we had is the room next door had a very noisy night. They had the tv extremely loud it sounded like we were watching tv in our room. They turned it off at around 7am so all night it was on and they would argue and slam doors and scream it was bad. We called downstairs but it didnt do any good. Good thing we just stayed one night with our 3 kids.

They don’t honor Hotels.com reservation terms, like breakfast, and recommend customers book through the IHG site.

The property was very clean and safe with fenced in parking. The staff was very nice and friendly.