Stayed there with my family of 3 on NY eve last year. The property was well maintained. While we didn’t get to try all the amenities due to the NY eve rush, the complimentary boat ride on the lake Vemnad was amazing (I would highly recommend to book in advance as it fills our fast). Food was ok. I would recommend this place who wants a quiet, family friendly place in Allepey.

What a lovely place. The cortage with a view over the lake. Lovely food. Staff very friendly and helpful. We made a few purchases from the on site shop and the service was exceptional as were the items we p

Not a good experience. This is definitely not a 5 star hotel, this is a 3-star hotel. The only positive was that the room has a nice view. However, even getting to this location was tough, the road to this resort was not maintained and very bumpy and is in such a remote location, cannot get a auto or taxi to go out an explore. I do not recommend this hotel to foreigners.

Great place. Had a goo psrty for New Year.. Aymaan and staff was really helpful and considerate.

Enjoyed the stay

We stayed at Sterling Lake Palace Alleppey for a 3-day family trip, and the experience fell short of expectations. The private road leading to the property was in very poor condition. It was broken and full of potholes, which created a weak first impression. After checking in, the room we received did not match the images or features shown on the hotel page. There was no bathtub or double vanity. The room felt rundown, damp, had seepage on the walls, old furniture and the overall cleanliness was poor. We had messaged the hotel through Hotels.com to inform them that we would be arriving a few hours late and to keep a good room ready for us, but we did not receive any response. It felt like the lack of communication contributed to us being given a room that was not prepared or maintained properly. We were upgraded to a better room on the second day, which we appreciated, but the bad first impression had already affected our stay and we decided to check out a day early. The positive part of our stay was the staff. They were helpful, polite and very service oriented. They made an effort to improve our experience after the issues we faced on the first day. They also helped us find a medicine box we had forgotten in the initial room. Our main concern is with the condition of the property. The staff is excellent, but the infrastructure and maintenance need significant improvement to match the expectations set online.

The cleanliness can be improved. There were so many plastic bottles near the area where the boat house is parked. Within the property there are few man made ponds, they’re not cleaned either. The taste of the food in the restaurant can be improved a lot. Lots of options but nothing tastes good. There could be a small net put in the balcony of the cottage as we cannot enjoy it due to mosquitoes. The only thing i liked there was the spa. I do highly recommend taking the treatment there.

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!

Worst stay yet

The property is very well maintained . The food provided was also very good.

Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.

Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views

The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.

Good stay with lots of activities to indulge the guests and make their stay more comfortable

Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe

Love the property and overall experience!!

Great scenic locstion

This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.

Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed

Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.