Andrea
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I can’t tell you what the residences are like, because I wasn’t able to stay there. With my car loaded with a dog and camping equipment I booked a studio and sent a message about the dog and the need for a parking spot. I did not receive any reply, however I did receive the automated message about check in. I couldn’t park near the reception to check in, as the street is small and there was nowhere to stop. I found the car park and attempted to speak with someone over the intercom. I spoke with 3 people possibly and kept getting cut off. When I did speak with someone, they very curtly told me I hadn’t sent a message and I would need to find public parking. Had I known I wouldn’t be able to park, I wouldn’t have booked this accommodation in the first place. Very disappointing attitude and no effort to speak to me in person or be more understanding.
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