Property is very dated, but Staff all helpful and attentive

To be fair the building has great potential but needs a bit ( lot) of TLC & money to upgrade rooms & public areas. The room was kept as clean as it could be but was tired.

Frienldy Staff great food

Yes

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Really nice hotel and pub. All staff really nice

Good meet at reception, room was clean, warm , perfectly adequate. WiFi consistent but weak.

The hotel team were very friendly, the room was immaculate, the bed very comfortable, facilities good, location convenient and all well organised for reasonable cost.

Yes pet friendly lovely staff they should be very proud of their staff

Great place and dog friendly! I always stay there when competing in Thetford area.

Staff always friendly and rooms exactly what I expect for the value. Have stayed before, will continue to stay there in the future

Parking was ok, after we discovered another overflow car park. Room was clean and comfortable. It was so noisy with traffic and people outside our window. Not helped by a coach arriving with tourists at 5.40am,laughing and chatting loudly. I did discover that our window was stuck open in the morning,when I reported to the reception they said oh yes we know several people have complained. No apology from anyone, they just said they're waiting for it to be sorted out. I was really disappointed as I've stayed her a couple of times now.

Great staff. They were very helpful when it came to answering to our requests. All staff were very friendly. Speedy and easy check in and excellent value.

Parking was very limited and open to public access. No apparent cctv coverage either. Due to a private function we could not use the hotel restaurant - it would have been helpful to have been advised of this beforehand as we struggled to find anywhere to eat. Our room was clean but very dated and shabby. Beds were not that comfortable and there were no plug sockets by the beds to charge phones etc. The bathroom - like the bedroom - was very dated and in need of a refit. Breakfast the next morning was the worst part of our stay. Overcooked, rock hard bacon, undercooked sausages and to top it all, mouldy bread! Overall it was very disappointing. We have stayed at the hotel before and enjoyed it a lot. The place needs some investment and refurbishment.

Did not get room i paid for which was booked through Expedia. The photos of the room booked were not the room which we where allocated. I went to reception to say we had wrong room, only to be told that we had to take that up with Expedia she said we were down as a double room and that the balcony rooms were classed as superior. I showed her my booking and said Expedia class it as a standard feature and showed her the photos that went with the booking, only for her to say that they were not responsible for photos. The room in which we stayed was very dated especially the bathroom. There was no lid on the toilet seat, there was rust on chrome, crack in a couple of tiles and a very overall look of tiredness. The bed however, was compfy and the sheets and towels very clean. I think we had expected one type of room onlt to recieve a not so good one. The receptionist was less than helpful. We were very disappointed. I am still waiting to hear back through Expedia

The staff were excellent, very friendly and helpfull especially the ladies serving in the restaurant at breakfast time. The only minus point is the poor state of the fittings in the bathroom, both the toilet and the bath are in need of urgent replacement.

Convenient location. Great staff. Really requires some updating and renovations, Good price.

Great place just sad no air-conditioning

Nice historic building right in the centre of town

Overall good