Hôtel Restaurant L'Etape

Explore Hôtel Restaurant L'Etape
7.6
Pleasant
From 157 reviews
Cleanliness

7.8

Room Comfort

7.2

Location

7.0

Service and Facilites

8.0

Traveler Reviews Hôtel Restaurant L'Etape

Number of reviews per page
20
40
Top reviews
Margaret pamela
8.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

I paid English pounds for this stay and when I got the final bill it was not converted into euros so there fore I paid 100 euros more then I should have
Verified traveler
4.0
/10
Reviewed 392 week(s) ago

Expedia Group verified review

It's very dated, very poor rooms, the only good thing was the staff were very pleasant! The upstairs halls smelt very unpleasant, the bed was very uncomfortable. Why do they only give 3pillows, why not 2for each person?
m
6.0
/10
Reviewed 504 week(s) ago

Expedia Group verified review

Check-in supposed to be at 2pm but room was not ready until 3pm!! Tiny shower!!
Daniel
6.0
/10
Reviewed 525 week(s) ago

Hotels.com verified review

all good
katy
8.0
/10
Reviewed 664 week(s) ago

Hotels.com verified review

tucked away from the city of marseille, which is nice if youre looking to get away. however it's a little difficult to find, our taxi driver passed it the first time. the hotel rooms are small, and not very new or updated. for example, a quadrouple room would have a queen bed with two roll away beds. it worked, but not what i expected. the staff was very friendly, and helpful despite the language barrier. i would stay again if ever in the area.
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Verified traveler
10.0
/10
Reviewed 674 week(s) ago

Expedia Group verified review

it was clean, personnel was really helfull::: the only small problem is to found the hotel and their coffee at the breakfast (I hate coffee machine )!
fredrick & family
8.0
/10
Reviewed 718 week(s) ago

Hotels.com verified review

We were a bit disappointed upon arriving because the location was a bit industrial /suburban. Upon checking in, we discovered that our rooms in the Bastide were very clean, comfortable, homey feeling, and got great breezes from across the hills. Staff or young gals who seem to run the place were very helpful and nice. Our kids loved the well kept pool area after a day of touring, and made quick friends with some of the int'l travellers who found this out- of- the- way spot. Biggest problem: it's on a divided highway with long stretches and few opportunities to turn around . From the east, you can't miss it. But from the west or north you may see it from across the divider, but you'll be in Marseille or in a crowded suburban traffic circle for the 5th time, before you can actually pull in to their driveway. Big hint: always follow signs to Gardanne, and then come back in from the east. In sum: Real nice place for adept navigators.
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A
4.0
/10
Reviewed 720 week(s) ago

Hotels.com verified review

This is a 1-2* hotel at best. Rooms were dark and not at all comfortable. TV was ok, but bathroom was poor and no light in the toilet. I couldn't wait to leave. The only saving graces are the staff (who were helpful when asked) and the pool which was nice. Two points which were incredibly disappointing. The first night, I had left a do not disturb sign outside - all morning I had a knock on my door which ruined my sleep. Not impressed. Additionally, my room did not lock - I informed the hotel and they said that no-one could open it because of the outside lock. The following morning someone tried to break into my room at 7:30am - luckily, I was in the room and shouted to the intruder but pretty disappointing especially as I pointed this out the staff on the previous night. I certainly would not stay here again.
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Brenda
4.0
/10
Reviewed 730 week(s) ago

Expedia Group verified review

The restaurant in this hotel is excellent. The hotel rooms are very simple and I was disappointed. My view outside my window was of a worksite of some kind. Not very pleasant. The bathroom, although it was recently remodeled and was nicely appointed, had spiders and webs in the corner above the shower. The best thing about the hotel is that it has a good restaurant attached. The second best thing is that it has ample, off the road parking. But I was disappointed with the quality of the furniture in the room and with the cleanliness of the bathroom.
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Verified traveler
8.0
/10
Reviewed 733 week(s) ago

Hotels.com verified review

The room was clean, but not very spacious. If you arrive after reception is closed, check for your room in the pink building next to the pool. Breakfast is not included, so note that. All in all, clean area to rest and sleep after visiting around.
Ron
8.0
/10
Reviewed 762 week(s) ago

Hotels.com verified review

The hotel while typically catering to the business man or woman was very nice for the price. The staff was helpful and kind even when we had difficulty in trying to locate the hotel. The signage on the road for the hotel needs to be upgraded in order for out of country guests to locate it more easily. The rooms are very small in the main building by american standards. The bathroom was nice, the only issue was the enclosed shower glass wall. The seal at the bottom was worn out and water would collect on the floor each time you took a shower. The hotel restaurant was excellent. The morning breakfast contained everything you needed to get the day started. The evening prix fix meal was inexpensive and fullfilling. I would diffently stay in this hotel the next time we come back to provence.
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cécile
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Pas de savon liquide dans la chambre, la pédale de la poubelle de la salle de bain et 1 des 2 chasses d'eau des toilettes ne fonctionnaient pas. Personnel non présent à notre arrivée mais facilement contactable qui nous a donné des informations claires pour nous diriger.
Agnes
icon-Business
Business
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hôtel sur le declin
Séverine
icon-Business
Business
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Hôtel raisonnable un peu dans son jus
Alexandra
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Sympa piscine agréable et il accepte les animaux. Lit très confortable. Petite déjeuner sympa et beaucoup de choix. Hôtel correcte
Marcial
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Correcto, la piscina un punto a favor
alexandre
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Friends and Family
6.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Problème de voisinage à la piscine et autour de la chambre
florence
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Friends and Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Hotel sans pretention qui nous a permis de nous retrouver en famille à l'occasion d'un mariage. La piscine était la bienvenue.
Mohamed
icon-Business Family
Business Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Bonne endroit piscine très chaude très bonne chambre et encore une fois la piscine étais top👍👍👍
David
icon-Business
Business
8.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Bel hôtel bon restaurant… Dommage pour la clim assez bruyante et un sol des chambres en carrelage très froid…
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