I've stayed here 5 times now so I must like it. Great hotel in a really good location 5 mins walk from the station. Very clean throughout a perfect place to relax. Hopefully I'll go back again when I can. First class I really can't fault it at all.

Convenient, comfortable, great breakfast.

Great breakfast and absolute brilliant staff! It was the customer service from the staff that made our trip a delight. Thank you!

The hotel is definitely not a four star hotel. It is very worn out and outdated, and has only the very basics.

Breakfast OK. Not big variety as expected. Hot food is made on demand plus a buffet with cereals, bread, etc. Mattress was worn out and the springs were sticking out, affecting my sleep. Also, too soft mattress. Nice size bathroom but dated. Cold room despite trying to regulate the radiator. Smelly room which has showed that there was no ventilation before my arrival. Thin wall. I could hear the other guest in the other room snoring and moving about. Definitely not 4 star accommodation.

The room was nice, and it was very clean with lovely sea views, in a good location, only being 5 minutes walk outside town, but the walk back is somewhat more difficult because it’s uphill. Although I have one complaint, you realistically have to be down for breakfast at 9am sharp because they close for breakfast and remove the breakfast counter at 9:30am on the bottom.

Lovely breakfast, friendly staff.Great location.

The Hotel Penzance offers a great location for anyone visiting West Cornwall. A nice, comfortable, well located if slightly tired building, the rooms here were spacious and offering a fantastic sea view directly over St Michael’s Mount. The only downside for a less confident parker is the car park which was like a lesson in advanced trigonometry to get out of. Do not try it in the dark!

Breakfast was excellent and very friendly service. Room a little shabby chic but overall good. Check in process very long and unnecessary.

Food was lvly and parking fine. Room very clean and found bed comfortable. Staff very friendly and helpful.

Lovely hotel, staff couldn’t do enough to help you, great hospitality, our room was very spacious and clean

Comfortable bed and great restaurant. Nice elevated location and I'm sure it's nice sitting out front or using the pool in the summer. Easy walk into Penzance. I'm sure sea-facing rooms are nicer, mine looked out over a back yard with junk in it, and with the window open I could hear an extractor fan from the kitchen (I believe), so pay attention to room location!

The room was very comfortable and the bathroom was great and very clean. The views were lovely and the pool looked great although the weather was not conducive to swimming. All the staff were very friendly and helpful and the food was excellent. I especially liked the pastries on the buffet and the cooked breakfast was delicious. Thank you for a lovely stay.

Over priced for what it is. Stopped serving food early, get there early if you require dinner, not possible for me as I was on bussiness.

Kaisely the Receptionist was very attentive and very helpful and friendly this morning. She took all of my complaints onboard and apologised sincerely for the lukewarm water during my stay. I know sausages and the sausages I was served yesterday were of such poor quality with a texture thats no meat. And there was this incident of someone trying to get into my room without my permission after I responded and said "a moment" Overall though, my experience was good but it could have been better considering it's a 4 Star hotel

We spent 3 nights at this hotel. Originally we planned only 2 nights, but decided to extend, because we liked it so much, so we had a chance to try more than one rooms. The location is beautiful, the rooms looked great, the beds were comfy and the staff were super friendly and helpful.

Wow what a view from room and bed comfy and great to stay in car park we had to pay for was bit of a suprise as says parking when booked but great please and great location

Disappointed with a few key details during my stay. The pool was advertised as open until 8pm, but was actually closed by 6pm frustrating for those planning to use the facility in the evening. The check-in greeting felt impersonal and lacked warmth. Additionally, the room wasn’t up to expected cleanliness standards, with a stained chair and noticeable food crumbs under it.

Breakfast was below average in my opinion. Good but not good enough for 4-star hotel charging those prices. Also surrounding is too quiet with not much to do. I would recommend staying in St Ives instead. Much more vibrant.

Lovely staff