The staff was very attentive and went out of their way to make sure our needs were met. The room was wonderful, perfect for my family to feel comfortable as it was our first time staying in the city. Overall my experience, although short was amazing and I will definitely be booking again!

Clean room

We stayed in a family room that accommodates up to 8 people. Nice restaurant and bar in hotel. I loved the free parking it offered nearby. Walking distance to the basilica and the plaza. Would definitely recommend.

Excellent location, courteous and professional staff.

Bed needs mattress felt like I slept on a piece of wood

El cuarto muy limpio, servicio de restaurante excelente, el servicio de recepción pésimo, no te sientes bienvenida al lugar, no volvería a hospedarme en ese lugar...

Yes

Yes

I was really disappointed with this Hotel and will never stay here again. First off all the elevator did not work for my 78 year mother to use and she fell coming down the stairs and lights where off and none on the stairs. I was informed the elevator would be turned on if front desk was informed but would lead me to back of hotel so I asked if I may bring my car in back to pick up my mother and they said no. Also my flight left early so I had to check out at 5:00am and there was no one to assist me to bring my car from the car lot it was parked. I was informed I had to walk and go get my own car which was not close by so I had to pay and wait for a taxi to take me . Also, I booked a quadruple room with 4 beds and was not given that room when I arrived and was told it was booked already. The hotel was not easy to locate since they don’t have their name posted anywhere and kept driving around and stopped to ask when I was in front of the hotel entrance and no where was there a sign indicating it was Herencia Hotel. It aloud at night if your facing city Main Street .

Breakfast was not free

Beautiful hotel in a great location

Our stay at Herencia Hosting House was incredibly pleasant. The room was spotless, and the staff was incredibly courteous. I highly recommend this place and will definitely be staying there again.

Excellent hotel, right in the heart of downtown Morelia, walking distance to churchs, restaurants and markets, 10 of 10

Excellent hotel and very professional staff. Great service at a reasonable price.

Right in the heart of Morelia and walking distance from the cathedral, shops, and restaurants. The staff is super friendly and very helpful. Highly recommended!

Nice rooms,kind people and located in very nice city area....only drwabacks is they didn't provide you with a coffe machine,no bottled water and bed matresses are hard,not comfortable...I've been in another hotels,half priced and better than this one and some even included breakfast.

no parking

Great colonial hotel, beautifuly built and decorated, marble and granite all over with astonishing pillars that hold up the building.

Location was perfect. The building was excellent. The staff were attentive and helpful. Only issue is a room facing the main road can be very noisy.

Clean