Incredible staff. Felt like a home from home. Room was very spacious and comfortable.

The property is undeniably beautiful, with immaculate gardens and elegant rooms that create a peaceful, luxurious atmosphere. Breakfast was wonderful each morning, fresh, generous, and thoughtfully prepared. However, for the price paid, several service issues were disappointing. Communication from staff was slow, and a significant problem with the shower drainage resulted in water pooling on the bathroom floor. Despite raising the issue and receiving assurances it would be addressed, it was never properly resolved. Additionally, the heated floor was inexplicably left on in the middle of summer, making the room uncomfortably warm. What was most surprising is that no gesture of compensation or acknowledgment was offered, even after these concerns were raised. For a property positioned at this level, one expects more attentive service and proactive management.Beautiful setting and lovely toucheS, but the service fell short of the standard the rate suggests. I even recommended a few guest houses in the Western Cape that consistently deliver full‑rating experiences, places worth visiting to learn from and emulate. Their issues are entirely solvable, but service quality and responsiveness need meaningful upgrading.

Wow! What a great last minute booking that saved us. We was created upon arrival by one of the staff and the customer service from the very start right to the end was outstanding. The hotel, grounds and room etc was decorated beautifully. Could have stayed here all day enjoying the garden and pool area even just the room it was that nice and breakfast included was exceptional and really filled me up all day until the evening. Highly recommended hotel we will come back and stay here 100%

T

Superb facilities. Incredible room. Lovely staff

Amazing room, amazing staff. Wish we'd stayed an extra night!

Friendly staff, spacious and clean rooms

What a fabulous hotel. The staff were amazing and nothing was too much trouble. We thoroughly enjoyed our visit and highly recommend this hotel. The perfect location to discover Cape Town and the surrounding area.

The accommodation is luxurious and beautiful. We certainly felt pampered and welcome. The special touches are numerous and the staff members are clearly trained to make your stay as comfortable and enjoyable as possible. Breakfast was extensive, served with a view of the lush garden which is filled with tropical plants and trees. Plants and greenery are found throughout the hotel which makes for a wonderful feel. The only minor issue was the non functioning TV, which they we aware of, but the technical support staff member was not available to attend to it during our stay.

We thoroughly enjoyed our stay. The staff were superb - friendly & extremely professional at all times. Nothing was too much trouble! We will return for sure!

Great

Nice property with lovely staff.

Staff were so friendly . Superb stay

Amazing hotel. I have now stayed all each of The Last Word hotels and they never disappoint.

Perfect service, accomodation and food.

Wonderful The staff Tessa and Sam could not have been mote attentive and helful also their staff driiver Neville A great holiday rexlerience Top recommendation

The hotel was amazing. Room 5 was large and had every luxury necessary. Sam went out of his way to see to our every need. Great stay indeed. Highly recommended.

Amazing experience for what I thought would be a bad business trip. Amazing room and breakfast was spot on.

Full review is on trip advisor & 25 minutes of great videos showing the Flooding on their Facebook page. Email via their website ahead of arrival 3 messages enquiring/ asking details. Management No response. Arrive as Honeymooners to a wilting rose & Welcome Mr & Mrs Garnett. (we are 2 men). Management (a lady called Tess) was so laid back seemed like she was a guest there rather than a worker. When I told her we had booked Simons as we had not heard back from them. She basically dissed simons stating I have a booking at the Open Door a much better option, turned out it was closed on Sundays. Night 3 at 10pm ceiling starts flooding water through light fittings. Management gone home already! Summoned only remaining staff Tom who arrives with 2 buckets & says will get it sorted in morning. Insist he goes call someone as water now pouring in & down walls ( no rooms above ). Another lady arrives immediately realises seriousness of situ. Scrambles our belongings into our 2 cases and moves us. Says will turn water off in morning. Barely slept worrying about ongoing water & electrics. This guest house boasts 5 stars & an exclusive in house chauffeur service. We were asked if we wanted them to take us to dinner each night. On leaving FULL 5 NIGHTS BILLED! Plus £40 billed for taxi in house transfers to nearby restaurants. Owner WHO LIVES NEXT DOOR! REFUSED TO COME & DISCUSS BUT ACTING MANAGER SAM RAN BACK & FORTH. 25 mins later paid in full. The Last Time. 5 star , attention to detail

Exceptional property, great location