Overall Ratings & Reviews Pipa Lagoa Hotel

It was nice

I went to this hotel because the website said they had spa and sauna. And I paid the price for these services. What a surprise when I got there, the spa and sauna were under construction but nothing was said on their website. They asked if I wanted to go to another hotel in the middle of a public holiday, of course I could not go to another hotel and had to stay there. They said I was wrong, that their website advised they were under construction. I opened the website in front of them and it did not say anything. They did not apologize. I went to the bedroom and had requested 2 twins beds and it was confirmed by email. When I opened the bedroom door, it had a queen bed. I decided to have lunch while they sorted the room out since the restaurant would be closing in 45 min. Later went to have a shower to relax but it was not working properly. Breakfast is from 7:30am to 10 am but you have to choose between 3 shifts in order to have your breakfast. If you choose to have your breakfast at 8:30am you cannot go earlier. I went there with the intention of relaxing for a few days and ended up being upset. It was a nightmare. Besides the astronomical prices at the hotel and Pipa. I do not recommend this hotel.

Excelente Excellent

Great view to the lagoon, nice pool and gardens. Is a must to have a car because is 6 km. From pipa beach. Rooms are spacious but additional beds aren't comfortable.

I stayed for 10 days during the world cup. The Hotel is Far, Far away from everything, if you are planning to travel to Brasil and want to stayed in this hotel, I suggest to rent a car otherwise you will be lock in your Hotel or will end up paying high for taxis. Most people that I met was complaining about the distance with Natal, the roads are narrow, and lots of bumps, confusing if you do not know the area. The place is nice, people friendly, breakfast lovely, pool wonderful, I do not recommend it for kids, it is more for couples. 15 minutes from Pipa Beach. TERRIBLE TRAFFIC IN NATAL. Remember if you rent a car they are shift cars no automatics. After all the place is nice, can be improved on the services but after all you can't have everything the way you want in another country. JUST ENJOY THE BEAUTY OF TIBAU!

Awesome place to rest and relax. Close to Playa Pipa where you can find many restaurants and bars

great resort. the staff is extremely friendly and customer service focused. I highly recommend this resort.

Excellent. Very clean. Beautiful views. Very close to pipa which is a fantastic little town and its beaches.

We loved this resort, visiting the restaurant again and again even after we moved per previous plans to another one nearby. The outdoor restaurant overlooking the sea and the pool made an excellent setting for World Cup viewing in between our live games. Be aware that the road in to this resort is long and slow

I am absolutely impressed by this resort. It's located about an hour away from a big city (Natal) in a beach town. Everyone is so friendly and nice and you can sightsee different beach towns nearby without too many tourists. You're mostly among locals. I fell in love with the area and the hassle free sightseeing I got. The resort itself is stunning beautiful with full amenities. We stayed 3 days in a one bedroom two story apartment that had a huge balcony a sofa bed, kitchenette and two full bathrooms. (Which came in handy since we were traveling with my dad) he pretty much had his own personal space and we had ours. We left for 1 night to go to another city and when we came back (i made two separate reservations for the same price) I was upgraded to a house in the same style located in the back of the resort. It was huge! And super elegant! With 2bedrooms and a huge dining room, living room and kitchen. My dad his own room ;) The resort was well kept and beautiful with lots of vegetation and high walls. I felt very safe. Breakfast was yummy. Bar and pool very fancy. And area for kids to play. Only downfall is wifi is only in common areas.

Was in Brazil for the World cup. Spent 3-days in a Brazilian hospital getting IV's because I was deathly ill. I had to end my trip 10 days early to get back to the states to get medical care. Apparently this was not a good enough excuse. Hotel Girassois Lagoa Resort refused to not charge me for nights I had booked and could not make. Stay far away from this place.

O quarto que ficamos precisa de modernização. As camas eram confortáveis e a roup de cama era de qualidade. O atendimento no restaurante e café da manhã foram muito bons, na piscina, também. O café da manhã é na medida certa, foi excelente. O único ponto negativo foi um recreador que estava visivelmente fora de sintonia com os demais. Foi rude e impaciente com algumas crianças, comportamento não verificado com outros. No todo, é muito bom para famílias.

Ótimo Hotel!! Café da manhã super diversificado, acomodações espaçosas, academia com ótimo maquinário, atendimento bastante qualificado, boa área de lazer.

Excelente!

Quarto grande e confortável. O hotel é espaçoso e piscina muito boa com muito espaço Kids . O ponto muito negativo é bar da piscina fechar muito cedo , piscina infantil apagar as luzes muito cedo e restaurante comida de custo benefício péssimo. Não recomendo comer lá.

Fiquei muito revoltado em ter que pagar 100,00 por uma toalha de piscina que minha esposa deixou na em cima da mesa (da piscina), e que esquecemos de pegar e devolver. Com certeza ela foi recolhida pelo staff do hotel e não extraviada. Por isso minha indignação, pois vi vários hóspedes passando pelo mesmo problema. O procedimento é tão estranho que os 100,00 tiveram que ser passado numa maquininha diferente da que foi pago todo o consumo do hotel. Muito esquisito!

Hotel com serviço muito ruim, comida de pessima qualidade e tudo muito caro, com preços exorbitantes. Café da manhã muito fraco. Tinha uma aranha caranguejeira enorme dentro do meu quarto com minha bebê(tenho fotos). Um perigo!! O hotel é muito inflexível e cobra extra de tudo. Minha filha ficou doente 3 dias antes do meu check-in e solicitamos a isenção da multa de cancelamento, o que foi rejeitado pelo hotel. Achei muita falta de sensibilidade do hotel. Não sabem fidelizar o cliente. Fuja desse hotel pra não ter dor de cabeça. Tem outros muito melhores em pipa.

Gostei muito da estrutura do hotel num geral. Mas acho que deveriam ter quartos pra famílias maiores. A limpeza do meu quarto e qualidade dos travesseiros e cortinas deixou muito a desejar. Acordava com a claridade na minha cara pq o lugar tinham muitos vidros e os black outs caíam a toda hora do lugar. Acho que a parte esportiva tbm poderia melhorar. Eles tem espaço pra fazer uma quadra de beach tennis ou campinho pras crianças.

Infraestrutura muito boa para crianças, mas o quartos precisam de uma remodelação e reforma urgentes. O banheiro estava com as cubas trincadas, paredes sujas, chuveiro gotejando, ausência de shampoo e condicionador, e por fim, a lixeira era amassada e enferrujada.

HOTEL EXCEPCIONAL. CAFÉ DA MANHÃ DELICIOSO E VARIADO. QUARTO, CAMA E BANHEIRO AMPLOS E LIMPOS. TODOS OS FUNCIONÁRIOS SUPER GENTIS E ATENCIOSOS. PISCINA GRANDE E DE DESIGNER MODERNO. SUPEROU TODAS AS EXPECTATIVAS.