8.4
Very Good
From 446 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

9.6

Service and Facilites

8.6

Traveler Reviews Hotel Cristal

Number of reviews per page
20
40
Top reviews
Aaron
icon-
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Nice spacious rooms and friendly staff
maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Very well mantain hotel and excellent location
Carolina
icon-Leisure
Leisure
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

To get to the elevator there are stairs, it’s hard when you have heavy bags
Nicolas
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Una gran sorpresa la excelencia de este hotel,la atencion del personal,las instalaciones lo cuidadas que estan y lo mejor fue la pileta,pude estar un tiempo largo tomando un trago del bar
Diana
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

I really like the room and the breakfast and the lady that clean our room was very kind. I did not like the customer service provided at the reception the worst! when we arrived we asked if they have parking because last time we were there they did have it, they told us we had to leave the car at a public parking $25 per day charge, of course this was not good so the receptionist only told us if we did not like it he could cancel our reservation he was very rude and not emphatic at all
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Liliana
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

It was an okay hotel.
Jonathan
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Mediocre food, no parking despite advertising parking, tiny beds, despite advertising two large beds. Expedia also didn’t bother helping
Vivek
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

No hot water
Oren
icon-with Partner
with Partner
8.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Nice hotel, great central location. staff is very helpful. No parking is available
Milena
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Tienen mucho que mejorar como por ejemplo servicio de recepción y restaurante.
Alfio
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Very good
Matt
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Good value
Danny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Excellent place to stay, such a great experience
Michelle
icon-
10.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

Central hotel on a central street close to everything and about 20mins from the airport. Room and bathroom are very spacious and clean. Hotel offers limited food in the restaurant and for room service - very friendly and helpful staff. Helped me book tours and the tour company is a few doors down.
Pedro
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

Only thing I would change was the smoke smell from the fire pit in the lobby. Maybe have a better extracter for the smoke.
Adam
8.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

No AC fyi even though somewhere it says that online
Bernard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Situated in the core of the city where shopping, restaurants and tourist venues are. Very friendly staff.
Andrea
icon-Leisure
Leisure
4.0
/10
Reviewed 141 week(s) ago

Expedia Group verified review

This property is really in need of an update. You pay a "four star hotel" tax because the place has a restaurant and a pool. Then you go up one floor to the rooms and it's like you've gone back in time by 30 years. Filthy carpeting in the hallways, ripped up flooring in the rooms, no A/C, furniture straight from 1992. I couldn't leave my window open on a 90 degree day because I was on the 1st floor and people could just hop right in. The staff ignores you until you speak to them. And if you booked it because it said "parking" in the filter, they don't have any parking. You can unload your bags in the street out front. Other than that, the location is great!
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Shujie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

Great location.
Patricia
icon-with Partner
with Partner
2.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

Awful! Extremely poor internet, lumpy beds, run down, old old equipment in gym. The only positive thing about this hotel is that the breakfast was good. Lots of street noise and and horrible views. Very overpriced for this place .
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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