Great everything! Friendly staff!

Clean hotel studio with separate living room and bedroom. Large for a hotel. Only complaint is parking. You must pay for valet parking to ensure your car doesn't get towed or you don't get a ticket. It was nice but an unexpected added expense.

Beautiful hotel and close to the ballpark

Great property which was close to Great American Ballpark and the Taft Theatre which were the two reasons I traveled to Cincinnati—I got in at 1am and they were very accommodating at the front desk—I forgot the gentleman’s name but he was very, which was welcomed after a 16 hour travel day—I originally had a reservation at another property but they lost my reservation and I had to scramble last minute (1am) and these folks were more than welcoming to me—thanks

We had a very nice stay. The room was huge but a little musty smelling. Riley came and changed filter etc. which helped but it must be in the carpeting. It was clean but looking a little tired - drapes were shredded and shower rusty etc. that being said, the staff make up for all of that - they were ALL kind, helpful and positive! I thought it was overpriced for the room but the staff and delicious breakfast negated that. Also, great location!

We went to a concert and stayed there since so close to the Heritage Center. Lobby and staff very nice. The Valet service pricey but convenient. Great breakfast! Our room was big which was nice and had all the amenities for the 3 of us, but one of my sons slept on the pullout and I sat on it and very lumpy. Not sure if they could invest in another mattress for it or not. Nice shower and great water pressure! The king bed in the bedroom was great! Kitchen came with the main necessities for cooking. Would stay again!

The hotel needs a renovation.

This property is very well kept and the rooms are spacious and comfortable. Great location, easy to get to and the valet service made it so easy. Check in and out was a breeze. We had dinner in the restaurant, it was delicious and great service. The included breakfast the next day was also fabulous. So many options and all of it was excellent. Staff so friendly and attentive. Highly recommend this hotel!

The breakfast was wonderful, the property was beautiful and clean.

From early check in to late check out and everything in between. This place exceeded our expectations. Breakfast was crowded but yummy, with a waffle maker, bacon and eggs and fresh fruit. The room was spacious, clean and comfortable. Walking distance to the ball park and free transit to Findlay market. The front desk staff was polite and extremely helpful. We will be back!

We chose the hotel due it's proximity to Great American ballpark. On our free day, we walked to the street car to tour Findley Market. All of the employees (Valet, Front Desk, Breakfast Mgr) we interacted with were very helpful. There's nothing to say "negative". We would stay at the Residence again, without question.

Overall, everything about our stay was great. The staff the room amenities was wonderful.

Staff was friendly, room was clean and spacious, breakfast as good. Would stay again.

We stayed for a weekend baseball game. Great central location. Big spacious rooms and very friendly staff.

I’ll start with the positives. This hotel is in the perfect location and has a bar at the top of the building with a beautiful view of the river. The breakfast was great—better than other residence inn’s we’ve stayed at. We ate dinner at the restaurant/bar on the first floor and it was delicious with friendly and funny customer service. However, while the room was spacious, it felt like a Frankenstein room with broken/rejected items throughout. The TV in the living room was broken, the paper towel holder was broken, one of the bed lamp shades was bent, the cabinetry was old and scratched up, we were on the second floor so our view was of the air conditioning unit, the fridge had no ice machine, and the curtains were mismatched. One was much longer than the rest. Also—the comforter was old and the padding material inside was damaged— all gathered up/not distributed. They did not provide dish soap and when asked the front desk said Residence inns no longer provide that, however the next Residence inn we stayed at had dish soap. Overall—this was the worst experience I’ve had at any Residence Inn. I do think our experience was different than other customers because they all commented positively about their rooms. To add insult to injury, we paid over $700 for our 2-night stay. Which makes me wonder if this particular room is reserved for Hotels.com reservations.

Great location, staff was very welcoming, great amenities.

Beautiful hotel, very clean and comfortable! It is on a busy street but easily accessible! Great service if you don't mind valet parking. We used Uber service to take us to the game and to the casino.

Desk clerk was extremely helpful Very clean room

Rooftop bar was nice and people were friendly.

Check in is at 4 but at 5:15 we were still unable to get into our room and had to leave our stuff with the front desk and leave to get to our event.