Overall Ratings & Reviews Holiday Inn Express & Suites CONWAY by IHG, an IHG Hotel

I arrived about 10 minutes after 4pm check-in time and the room was not ready. Waited for about 15 minutes before I was able to get in. Then discovered the TV was stuck on the Lifetime channel as the remote only worked power and volume. The window shade also did not come down so no way to stop the light from coming in the room. I called down to the front desk and reported this and was told " I'll call somebody". A few hours passed and I walked down to try and get another remote. waited for about 10 mins with some other folks in line and no one came to the desk. Left and came back 30 minutes later and grabbed another remote for the TV. same problem, went back down and again said they would call someone. Next day again reported issues to new front desk manager and again was told " I'll call someone ". No one ever came and neither was fixed in the 3 days I was there. These may seem like trivial issues but for what we paid for the room for the stay I'd expect everything to either work 100% or for a serious effort to fix them once the issues were reported. Neither was the case here. With so many hotel options in Conway, my next trip out we will not be staying at this Holiday Inn. Just wasn't a great value top to bottom for the price.

Everything good

The breakfast selection was very poor. The variety was minimal and most of it was empty by 8:00 am

Good stay. Everything was clean and nice. Breakfast was good but had some things out of order.

Was in town for graduation! The room was very clean and comfortable. The balcony was an added touch of luxury. Beds are very high and difficult to get into especially being so short.

Clean. Smelled good. Good breakfast! Felt safe.

We were able to get some relaxing and pool time with the kiddos on their spring break. It was nice to travel right down the road to stay for 2 nights! The hot tub is a HUGE bonus to this hotel! We had a great stay and breakfast was great both mornings!

Great place to stay, will be back. Pheonix was very helpful.

The breakfast lady was exceptionally helpful & friendly. However not enough handicap parking

Very clean hotel in and out only complain, someone left their dog along in their room and it continue to bark for hours on in

Ok

Breakfast was tasty and staff was friendly.

Great time will be back soon.

Nice comfortable property. Not good for whole baseball teams to take over pool and breakfast.

Front desk was friendly and helpful. However, Housekeeping ran out of towels for the room and there were no towels at the pool. When I asked, I was told that laundry was behind and there were no clean towels available.

Super friendly customer service. Excellent rooms. Good breakfast!

Everything was great, except the handheld spray in the walking shower would not work.

Excellent and clean place you stay beds very comfortable.

Not so good. Nowhere to pull in to get out of the rain, drapes do not close so you have to sleep with a light shining in your face. The recliner was worn and looked tacky. We will not stay at this hotel again.

Very comfy beds! Walmart is almost in the parking lot if you need anything. Check in staff was friendly. There was a $10 incidental charge required at check in. The pull out sofa slept two of my children, 11 and 13 comfortably. Several restaurants nearby.