Kind and helpful staff

My stay here was great! Clean facilities and convenient location for concert goers. Highly recommend.

Great staff , very clean room!

Very friendly staff. Xxxxxxx

Great location and staff.

Room was clean, beautiful views. Would stay again

Excellent, great location, wonderful staff, comfortable bed, excellent room. I absolutely loved this hotel.

Excellent location and amenities

I loved the energy saving elements. The space was amazingly clean and comfortable. The staff was pleasant and courteous.

Staff at front desk and front doors very friendly. Went to Scotiabank for a concert so was very convenient. Right next door. Room was large. Blinds on the shower was a little different. Did not eat at the hotel. Have to use the key at the door to work the lights. Did not use the mini bar.

Beautiful room and comfy bed. Nice extra pillow option. Friendly staff

Friendly staff. Food was amazing and room was nice.

Room was very nice and clean and staff was very friendly. Amazing location if you are wanting to be around all of the action from the Rogers Centre or Scotiabank Arena. Parking was easy since it was valet service. Lobby bar was also terrific for service.

Came for a Maple Leafs game, hotel was right next door. Very clean and quiet. Bed was comfortable and room was spacious. Would definitely stay there again.

Fabulous Staff!!

The front desk staff provided exceptional service. Everyone was genuinely friendly and welcoming. Our room was spacious and clean. The street noise was a little loud as a concert finished up nearby but it did not disrupt us. The location is perfect!

The room was clean and staff was great

Staff we're very helpful, friendly and professional rooms were spotless and clean had no issues at all, price is a little steep during weekends considering no breakfast or valet included.

We recently stayed at the Le Germain Hotel in Toronto and have very mixed feelings about the experience. On one hand, the hotel itself is exceptional. The location is unbeatable for exploring the city, the rooms are beautifully designed and comfortable, and the breakfast was truly high-quality and delicious. However, our stay was significantly marred by a major safety and service issue on Saturday night. A fire alarm went off, forcing us to evacuate into the cold night in our pajamas. While alarms happen, the complete lack of communication from the staff was incredibly frustrating. We were left standing outside with no updates, no information on what was happening, and—most importantly—no one ever officially told us it was safe to return to our rooms. Because of the stress and the cold, we lost a significant amount of sleep. We ended up sleeping in the next morning to recover, which caused us to miss our scheduled morning excursion. It is a shame that such a beautiful property is let down by poor guest relations during an incident. A little communication would have gone a long way, but being left in the dark on a cold night was unacceptable. I hope management addresses their protocols, as the "silent treatment" during an emergency is not what I expect

Very clean and modern rooms. I would definitely stay here again