Comfort Inn Cancun Aeropuerto

Explore Comfort Inn Cancun Aeropuerto
5.6
Fair
From 1,001 reviews
Cleanliness

6.4

Room Comfort

6.0

Service and Facilites

6.0

Traveler Reviews Comfort Inn Cancun Aeropuerto

Number of reviews per page
20
40
Top reviews
Jose
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is dirty, the shuttles have no specific times, so it may or not be available, there was no hot water, the staff was ok, but they are 0 professional. Over all terrible experience I will never stay there again.
Alberto
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A very basic hotel, I only stayed for one night, but it's clear it needs maintenance.
Adriana
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Muy cómodo
Michelle
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

There was no hot water. The airport shuttle was not free. The breakfast was okay but not great. The parking garage was difficult to get in and out of. It was close and convenient but I hoped for a little bit more.
Monica
icon-with Friends
with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lady at reception very nice and helpful. Great customer service overall
Frederic
icon-
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

There is no Internet on the Wi-Fi. You have only 2 MB per second.. Showerhead are really bad than the water is only getting warm! There is no shuttle to that hotel so you have to get rip off by the taxi drivers at the airport charging $60 for 2 minutes drive!
Henry
icon-Family
Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We reserved this hotel because of proximity to airport and they offer a shuttle to and from hotel to airport. Upon arrival at airport we were notified that they no longer have that shuttle service. We ended up spending &57.00 on a 8 min taxi trip from airport.
Rachelle
icon-
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I showed up late at night with no reservation. I dealt with a gentleman (I forgot his name) at the frontdesk when I arrived. He was the most compassionate and caring human being. He helped me book a room and offered me water and all after I explained the kind of unfortunate situation I was in. I had a comfortable stay for the night and left the next morning for my flight. We need more people like him. He was genuinely caring. Thank you for your help. I wish I wrote your name down.
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Stephanie
icon-with Friends
with Friends
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Good room
Steve
icon-with Partner
with Partner
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Parking underground was crazy it was the most narrow driveway if you don't have a small car you would have never made it out Wi-Fi was down
Venus
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Smells like mold 0 windows open.No wifi no english terrible place
Lindsey
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Staff c
Kasandra
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I just needed somewhere to clean near the airport to catch my flight in the morning and this was perfect. The staff were helpful and friendly, and the rooms were clean. The airport shuttle was great. The breakfast was really good too, they actually used real eggs which is amazing! most hotels just seem to use a gross soy/egg mixture from a box, but comfort inn used real eggs 😍
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Melanie
icon-
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Shuttle is very limited. Water in shower was only lukewarm.
TeJon
icon-
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

My overall experience was great. I believe that each area exceeded my expectations. I took one star off because I requested a shuttle and I did not receive it. I understand that there is a 24 hour policy, however, since I have worked in the hospitality industry at a five star hotel, there’s always a way to make sure that the guest gets what they need and I didn’t even see an effort put forth. I sent a message to the property and never received a response, which told me that this was not a priority.
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Josefino
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Nice hotel friendly crew
Shelley
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great free breakfast buffet.
Jacob
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

No, we were not provided a shuttle at the airport waited there for over an hour. had to get a taxi to drop us off.
Ajay
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Overall good experience
Martha C
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

It was good
Number of reviews per page
20
40

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