The location is excellent two blocks from the zocalo and short walk to food and markets. The room was clean and the cleaning staff excellent. The restaurant was a great experience every meal. The staff was very attentive. Picked this place for location and because it had a pool. Unfortunately the pool was unusable because of excessive levels of chlorine. I don't know what the chlorine levels were but after one swim we were left coughing with burning eyes and skin and went back to the room to shower off. My 9 year old said "let's never go in that pool again." That's too bad because otherwise the place was great.

Great location and overall a good stay. I'm quite simple in my needs, so I can't really comment on any additional services or breakfast. I didn't use them. But the staff was very friendly and the property was quiet.

En la habitación había cucarachas . En los 3 días hubo una cucaracha cada día y la no me gustó estaba muy dura.

Estaba un poco sucio el cuarto, el aire acondicionado no enfriaba, las almohadas medio duras, no me volvería a quedar, el precio está bien, es un hotel para ir de trabajo algo rápido está bien, pero no de vacaciones.

Nice and clean hotel, close to many restaurants, shops, bars and historic places.

Un robo. Este hotel se quedo con el dinero de dos reservaciones. Cancele una reservación e inmediatamente hice otra para agregar un día extra a mi estancia. Y aunque permitieron la cancelación de la primera, no devolvieron el dinero. El gerente me dijo que Orbitz podia arreglar el problema, pero cuando Orbitz y yo lo contactamos por escrito, salió con que la penalidad era del 100% por cancelar y no autorizo el reembolso, y se quedaron con el dinero de las dos. También me dejaron fuera de la habitación un día antes y tuve que demostrarles que mi reservación activa tenia un dia extra para que me reactivaran mi llave. Me pase días mandándoles información para que arreglaran el problema con la agencia Orbitz, y al final de todos modos se quedaron con el dinero. El peor servicio al cliente que me ha tocado.

The staff wad very helpful at all times.

Aceptable. Simpatía y atención por el personal.

Excelente ubicación, el personal muy atento y amable

Great location and pool, everybody was friendly we love it.

Really nice staff

The room was a bit small for 4 people but the location, staff and everything else made it a great stay

The location of the hotel is the #1 reason to stay, walking distance to anywhere, you don’t need a rental car to visit main places in downtown. Tours pick u up from the hotel! The staff is the star 🌟 of the hotel, everyone was helpful, attentive and friendly! The shower need some improvement and the room needs some renovation, like the closet. Beds are nicely firm 👍 I really enjoyed my time in Oaxaca City! It is so beautiful 💕

This hotel is perfect if you want to stay in the city and walk everywhere. Check in was easy checkout was easy. The staff was very accommodating and friendly! There is parking pool and rooftop terrace with delicious drinks and food/ plus cute area for pictures

Parking was great and very convenient

El hotel está muy limpio, el personal de recepción se que reciben instrucciones y es su trabajo pero muy poco flexibles en por ser ayudar a solucionar la falta de habitaciones por no estar listas siendo que yo tenía acceso más temprano a la habitación fue casi casi imposible, el hotel está súper bien ubicado

Ve

It was clean, staff was friendly, and we were able to leave our bags locked away after check out so we could explore the city before leaving.

Rooms are clean, staff are kind and attentive - its a very basic hotel - small rooms, not super bright or attractive but the location and the cost is incredible!

The staff was so courteous and room was clean.