The main areas of this hotel are very cute - a courtyard with a pool, a rooftop terrace... But our room was dark and run down. The room windows mostly seem to open to a open air column so no sunlight could come in and you can clearly hear other guests in their rooms. The bathroom, although clean, needs upgrades. However, staff were kind and helpful. The best thing about this hotel is the location!

Excellent location, friendly service

The staff are incredibly helpful, friendly, and provide exceptional customer service. The facility is very clean and welcoming. I highly recommend this place to anyone looking for outstanding care and service.

Clean room, kind staff

Ideally located near top attractions, with the added convenience of parking

Excelent staff, great location

Very helpful staff.

We loved the hotel, so conveniently located. Beds and pillows are comfortable, the restaurant has good service for drinks, we never ate there though. The entire staff from the bus boys to the valet were super nice and very helpful. We would stay here again

Great AC great shower pressure. Love that there’s a restaurant open for breakfast lunch and dinner. In a great location. Staff was helpful and provided lots of resources and information

Clean place, great people, close to everything, good prices

The location is excellent two blocks from the zocalo and short walk to food and markets. The room was clean and the cleaning staff excellent. The restaurant was a great experience every meal. The staff was very attentive. Picked this place for location and because it had a pool. Unfortunately the pool was unusable because of excessive levels of chlorine. I don't know what the chlorine levels were but after one swim we were left coughing with burning eyes and skin and went back to the room to shower off. My 9 year old said "let's never go in that pool again." That's too bad because otherwise the place was great.

Great location and overall a good stay. I'm quite simple in my needs, so I can't really comment on any additional services or breakfast. I didn't use them. But the staff was very friendly and the property was quiet.

En la habitación había cucarachas . En los 3 días hubo una cucaracha cada día y la no me gustó estaba muy dura.

Estaba un poco sucio el cuarto, el aire acondicionado no enfriaba, las almohadas medio duras, no me volvería a quedar, el precio está bien, es un hotel para ir de trabajo algo rápido está bien, pero no de vacaciones.

Nice and clean hotel, close to many restaurants, shops, bars and historic places.

Un robo. Este hotel se quedo con el dinero de dos reservaciones. Cancele una reservación e inmediatamente hice otra para agregar un día extra a mi estancia. Y aunque permitieron la cancelación de la primera, no devolvieron el dinero. El gerente me dijo que Orbitz podia arreglar el problema, pero cuando Orbitz y yo lo contactamos por escrito, salió con que la penalidad era del 100% por cancelar y no autorizo el reembolso, y se quedaron con el dinero de las dos. También me dejaron fuera de la habitación un día antes y tuve que demostrarles que mi reservación activa tenia un dia extra para que me reactivaran mi llave. Me pase días mandándoles información para que arreglaran el problema con la agencia Orbitz, y al final de todos modos se quedaron con el dinero. El peor servicio al cliente que me ha tocado.

The staff wad very helpful at all times.

Aceptable. Simpatía y atención por el personal.

Excelente ubicación, el personal muy atento y amable

Great location and pool, everybody was friendly we love it.