It’s a fine hotel and not a 5 stars. The room did not have airconditioning. It was a very hot room. I had to ask for my real room which was a suite and they gave me just a regular room. Overall it’s a regular hotel. Breakfast was ok.

I requested a refund due to a mistake. Still waiting for a response.

Really enjoyed the old school feel to the rooms. Great hotel in a nice area

Great place

The rooftop would be neat but it was closed. The linens are old garbage. The non-movable twin beds are just dumb. That should be marketed as a standard room for couples. It is a double all over the world.

Never a 5 star hotel in 2025, maybe it was 40 years ago. Everything in the hotel is old and worn out, I only stayed there, as all other places were booked

The hotel is in excellent condition but some modern touches like walk in showers and USB plugs would be an improvement.

Hotel does not deserve 5 star. Room was small and not comfortable. Service desk slow. Check in took too much time.

Great location, very nice lobby and friendly staff. Hotel room was a bit dated and needs an upgrade, but then it was reflected in the price. All and all not a bad deal.

Whilst the staff are great and the foyer is beautiful, everywhere else, particularly the rooms, are extremely dated and in desperate need of modernisation. The luxurious sun beds in the photos are not the same either - in fact the pool terrace isn’t great either - again, needs updating - just 2 umbrellas. The breakfast was distinctly average and certainly not 5 star - you spend every day looking for staff to request that more butter or bread be put out of for the milk/water in the coffee machine to be filled up. Again - not 5 star!

Friendly staff, conveniently located.

If only the wifi wasn't so slow this place would be perfect

Very luxurious hotel in a good location. Staff were very friendly and helpful. There was a huge tub with a whirlpool bath!

When in Zaragoza, dinner at the Palafox is a must have. It is alone reason to travel to Zaragoza. The breakfast buffet was extraordinary as well. Well situated to see Old Town Zaragoza as well where a most important cathedral-basilica has a home. It’s called Virgin of the Pillar

Not 5 star. Room tired, service ok, breakfast definitely not a 5 star breakfast.

Normal. Un par de oportunidades: Habitación junior suite muy pequeña, mobiliario anticuado No repusieron la trenza aragonesa cuando se acabó en el desayuno, Tardaron varias horas en hacer la habitación desde que dejamos el hanger. No repusieron agua en la nevera; tuvimos que solicitarlo

Excellent location. Lovely marble bathrooms. Flawless .. apart from a bit noisy on last night. Would recommend highly

Comfortable and helpful staff

Have stayed here on previous trips to Zaragoza - always a great place to stay. Convenient to everything with coffee shops and restaurants around the corner. Very well situated in central Zaragoza.

It was a good hotel for a one-night stop on the way by car to southern Spain.