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I saw a robbery just after check in. The area is bad at night. Nothing like the photos it’s very run down and dirty.

The only thing I did not like was to have to pay for extra plate of soup during a brunch breakfast which was included in my stay.

They charged me twice, one from the Expedia app and one from the hotel. It was a hassle to get a refund and resolve the issue. Otherwise nice place.

Awesome Property and staff were great. My only complaint, well the restaurant closes before 7pm. We wanted to dine there after using the pool and were told they were closed.

There ac in the room wasn’t working they changed our room after 5 hrs the it’s was late at 12:00am very bad experience then charged us tax even tho I was a tourist , in Colombia your not supposed to charge tourist tax lol made it that was the good thing

Very thankful for receiving my uncle and wife early for check in as they are in their 70s. they loved food, very nice service and great accommodations. Will be back for sure.

Rooms are rather small. Service was good. Friendly personnel. Not sure I will stay there again tho. For the price there are other options in the area. Again the main reason is how small the room was albeit it was clean.

The hotel was clean and safe. The area around is a bit noisy. Its very busy on the weekends and a ghost town during week. Not far from the main drag.

Todo muy bien. Fotos reales, remodelado, el AC es bueno y cumplen con todo. A pasos de la calle de las fiestas pero sin ruido al interior de la habitacion.

La estadía estuvo bien, los cuartos un poco más pequeños de lo que parecen en las fotos. Tampoco tenían servicio a la habitación

Las habitaciones quedaban enfrente no como se ofrecía inicialmente pésima experiencia

Big mistake! Horrible staff; seemingly friendly, but actually deceiving, poorly trained, and thieves. Horrible internet (supposedly free, but not a single MBPS). Horrible food. Uncomfortable rooms (crammed spaces). No hot water. No power outlets. Horrible cable.

I stayed there on 2 occasions. On the first stay breakfast was included and on the second stay I thought it was included until I paid the bill. The door to my room was damaged as if someone kicked it open from the outside. You could see the outside through a hole. The air conditioner was noisy and didn't cool the room enough. The shower on/off knobs were broken and would fall off, you needed to stick them on the stem to turn on/off the shower. The hotel staff that checked me in opened 2 occupied rooms at night before finding the correct room. I asked for wake-up calls that never happened. There were some staff. The buildings outside appearance is modern and the pools are nice.

Internet is free, which is exactly what it should be, because it is terrible. Television cannot be changed to English, all programs and subtitles are in Spanish

The hotel is nice, good facilities, comfortable and clean rooms. In general terms the hotel is good, however I experienced a very disappointed situation with my family during check out. We booked the hotel trought Expedia and I got the confirmation E-mail with the rates I have to paid, terms and conditions which clearly said "Taxes Included". At the moment of the check out they asked me to pay more than the rate confirmed by Expedia complaining that the taxes was not included. Even when I presented the Confirmation from Expedia where clearly said Taxes Included. We expend 2 hours in discussion with administrative personnel of the hotel, including the manager who inclusive threat us with call the police. Very, very disappointed.

First they can't find my reservation then they said next day would be the different rate than expedia quoted and we booked. Restaurant closes at 8 pm.😟 Food is ok. No variety in drinks and only canned beer, no bottled.only one man who is nice and hard worker impressed by his efforts. Other staff average.😏

Buena. Me parece un buen hotel, agradable. El personal muy amable

Very nice and helpful staff, clean rooms, all in all an enjoyable stay

Bad