Great hotel, excellent service and food, very nice rooms. Unfortunately the pool bed reservation issue is ongoing for years. And 7:30am 80% of the pool beds are reserved with towels and most if it not used until 2pm. This is a typical “german” behavior but the hotel seems to be ok with it - unfortunately. Other hotels have clear rules about this.

Wonderfull stay!! We will back in June !!

Solo,last minute booking.Excellent decision.Everyone was so welcoming & helpful.Perfect location for Walking & wonderful shopping close by. Facilities pool & spa all immaculate. Bonus Yoga lessons with Stephan.Food 5Star.

The hotel was a last minute booking as we’d had to cancel our trip to Dubai. The hotel was good and we were given a pleasant room overlooking the pool. Hotel handily placed for walking the dunes and accessing other areas of the south coast. The restaurant was fine with enormous portions and plenty of choice at breakfast. Had two lunches in house which were not great. Two good pools - one with salt water and heated to around 35 degrees. The clientele were 85% German with quite a lot of elderly and infirm guests so not exactly party town. The bar was comfortable with quality entertainment each night. The gym was disappointing - described as containing state of the art Technogym equipment, but it was tiny and could only really cope with two people at a time. Water dispensers would have been a welcome addition round the pool as would a more disciplined sunbed booking procedure. Maspalomas was very busy during the day but quiet at night - guess it was too early in the season

Staff are superb across all areas of the hotel, food is first class and the hotel is spotless!

The efficiency and friendliness of all the staff

Intimate luxury in a large hotel. Beautiful grounds, pools. Friendly, not over the top service, Excellent food.Comfortable stylish rooms. A great place to chill out.

Superior Room, Ocean View Room reasonably large with space for 2 people to move around comfortably. Plain balcony. Small, but very nice, bathroom with toilet and quite a large shower – could do with an extractor fan; window not as effective. Ocean view room means the opposite side of the hotel to pool and activities area, which means quieter. Nice beach and ocean view is over the hotel car park and a road of low rise beach front apartments. Very little noise from outside. Higher floor probably has better view and quieter. We were on the 4th floor and the view was pretty good, and were not bothered by any noise. Lots of wardrobe, cupboard and drawer space. 40+ inch TV. Several UK channels. Six digit safe in the wardrobe is just big enough for my 15.6 inch laptop. Wifi 10 mbps up / 10 mbps down in room. Wifi connection with room number is a bit hit and miss, but reception has a work around. Aircon fan was a little noisy, but it didn't stop us from sleeping. The aircon cooled the room fine. Double curtains kept out light very well. Hotel in general: Could do with more no smoking areas and more clearly sign posted. Good WiFi signal everywhere in hotel, even on my cheapo tablet. Excellent and very extensive breakfast buffet with a little table service. All staff and services were **excellent**, and staff were always very helpful. A large variety of activities and excursions can be booked from the concierge desk. Italian restaurant good. Rather good cabarets every night at bar.

Very good service and very nice facilities. The food and service was great I will for sure come back again.

Excellent service and well designed hotel.

Fantastic will stay again.

The only problem it’s the parking. Great hotel with good quality of food.

Fantastic customer service. Great quality food for breakfast and dinner and lovely comfortable sunbeds with plenty available. Great hotel.

Third time here. Lovely place to relax and recharge the batteries, with very friendly staff and excellent food.

Absolutely wonderful hotel! Food it outstanding as are the staff! Will return for our third time hopefully next February

The hotel work force is very efficient and work hard to make your stay worthwhile even though we have spent more time at the beach than by the hotel pools. The downside - smoking allowed by the pools and sitting/eating places. Very unpleasant.

I have stayed here three times in three years. Without doubt the best food in a hotel in the area. In fact probably the best continually top quality food I’ve ever had in any hotel (and really most restaurants all over the world). It is a joy to have dinner. Breakfast is wonderful too. The pools are heated to 28 degrees and all 3/4 are lovely. Staff enjoy their jobs. Service is perfect. It is a quiet, top class hotel with gardens and tranquility. Nothing else like it in the area.

Lovely staff

Fantastic place to stay. Excellent climate. Great beach. Amazing food. Excellent saunas, excellent salt & fresh water pools.

Stayed before. The staff are so so so friendly and helpful. The food has to be the best for half board/full I’ve had from any hotel food. Great position and facilities. Just calm, top class, comfortable, welcoming and perfect for a single person, chilled couple or with a kid. Love it