Excelente estancia. La ubicación es muy buena y el servicio fue excepcional. Especialmente Daniel, quien fue muy amable y atento durante toda nuestra visita. Recomiendo ampliamente la zona y este lugar.

for me. AAAAA++++++

The NOISE was unbearable !!! The room was so noisy that it was almost impossible to sleep. I actually had to go out and buy earplugs. The cleanliness of the room was also poor: I found items under the bed, and both the floors and the room felt dusty. The reception manager was polite and nice, but he acted as if the noise was not really a serious issue. The rooms are very spacious and comfortable, which almost makes up for the noise, but the poor cleaning was the final disappointment.

Everyone deserves merits.

Difficult to find a place so close to everything for a family stay that won't cost a fortune but this is it. Comfortable apartment-like rooms. Wonderful, efficient, friendly staff, especially Oscar and America at breakfast.

Excelente opcion. Instalaciones super cómodas y agradables y staff muy atento y amigable. Los alimentos buenisimos

Rooms and amenities were ok although they look a lot better in pictures. Had a terrible experience with con·cierge. Extremely unreliable reservation experience. Last minute cancellation, cab arriving 45 mins late. Totally untrustworthy. Will not come back to this property.

Beautiful location, pristine rooms, spacious. Excellent customer service, worth every cent.

The hotel was lovely. The staff were all excellent. The breakfast every morning was great and very convenient. They had coffee, tea and water available around the clock in the lobby which was a great convenience. The hotel is located in a wonderful part of town. The rooms are large and have lots of amenities. I would recommend the hotel to families.

Great place to stay at with excellent breakfast. The 2 bedroom suite that we had was well appointed. Although we had some plumbing issue on our first night, it was taken care of quickly and efficiently. Very friendly and professional service. The only thing was the TV—there were only 2 channels in English. Other than that, everything was perfect.

Evrything amazing

We liked the hotel a lot. Was clean and the rooms are big. We also loved the relatively quiet location in Polanco. A short walk to everything.

Excelente hotel y buena ubicación...para repetirlo en el futuro

Staff extremely helpful especially daniel. Great breakfast. Super clean room n comfy. Great location. Got in late n check in was poor....young gal booked us in occucied room. She was not very helpful or courteous on arrival.

YES. Room was clean & staff was very professional and courteous. Enrique was always helpful and gave us many good ideas about what to see and do. He was fun and interesting

Everything was very nice. The excesive charge to use the laundry facilities (25 dollars) left a bad taste in my mouth...Besides that great stay. Lots of noise from construction happening next door as well

Such a lovely space with friendly staff and many amenities for myself and my children. Well situated location especially since we came at a time of protest and road blocks, this location is away from that

The staff was top notch

Staff were excellent. Enrique, the concierge, was attentive and helpful at all the right times. Wonderful place to stay.

The staff was super corteous and helped us out with everything we asked. The food was great as well!! The hotel was very clean and the scenery wad lovely.