Booking in was made difficult by the staff members poor communication skills. We contacted the hotel a few weeks prior to our stay date to inform them we would be checking in around 7pm. On arrival the room was extremely hot, the radiators were off so we opened the curtains and windows fully and turned on to max the supplied fan (no Aircon), whilst we went out to eat locally in Ipswich. On our return to the room a few hrs later the temperature was unbearably hot, despite the aforementioned steps we had taken to try and cool the room down. We went to bed and attempted to sleep, and so began the worst night sleep either of us have ever experienced, the heat did not subside...the only saving grace was that we were in the room and hour less than we would have been normally due to the clocks going forward for spring daylight saving. Breakfast was acceptable but again made awkward due to a different staff members odd communication. Communication on checkout was minimal which tbh suited both of us at this point, we were not asked how our stay had been. We will not be staying here again.

The room was in a neglected state , toilet didn’t flush properly, pillows paper thin, bed rock hard, walls thin, constant banging outside, room smelt damp , very bright flashing from smoke alarm right above bed all night ..a large group of us stayed here for one night and nobody slept well at all. Breakfast was poor choice (no vegetarian option) and took ages to refill when empty and they need more staff around the hotel

Clean room and comfortable bed. Staff helpful and friendly

Conveniently situated just outside Ipswich. Plenty of fee parking with decent rooms and food.

Hotel was a good choice to stay. Quiet & clean Very helpful, nice polite staff. Good choice at breakfast

Ideal For what we needed

Clean room, friendly staff and easy check in process

The cleanliness of the room and friendliness of the receptionist. Breakfast was very tasty

WiFi didn’t reach my room, I paid for the most expensive one at the property and it was a real shame as I had work I needed to complete. Which had to be put on hold due to the inconvenience. Spoke to the night staff and wasn’t helpful at all.

Excellent staff, location , room, food , value .

Very good

Clean room, friendly staff and good breakfast

Not a bad stay, but not perfect. First room smelled badly of smoke. Was moved to a room elsewhere which was much better. Breakfast on second day was very limited - "chef can't cook omelettes or poached eggs" - so only full English available (which wasn't what we would normally want.)

Very clean room and staff were very nice and friendly

The first room I stayed in was very cold and there were hairs in the bathroom. The carpet in the bedroom was stained. A lovely lady called Aurora changed my room for me. The 2nd bedroom was lovely and warm and very clean. Aurora spent time chatting with me when I went down to the bar for a couple of drinks. She is a lovely, friendly, helpful lady. The only reason I am not giving 5 stars is because the hotel is quite dated in some areas and needs addressing but overall, I had a good stay.

Big, spacious, clean room. Bathroom was a little dated but for the price it was exceptional. Location was great for an event across the road.

A lot better than expected

A bit aged but ok

Staff were excellent, “could not do any more to accommodate our party”. Only an overnight stay, arrived in the dark and left in the dark so can not comment regarding area

All OK