DP
Diverse P.
Business
8.3
/10
Reviewed 6 week(s) ago
There are a few basic notes for customers:
1. Toilet amenities not provided, need to request (toothbrush, shower cap, etc.).
2. Room renovation needs improvement.
3. Corner room needs improvement.
4. The area behind the headboard of the bed needs to be improved in cleaning.
5. Room amenities need to be improved (slippers, notepad).
6. Bug treatment needs to be improved (mosquito repellent needs to be provided).
7. Room humidity is very high; it can be seen with wall spreading watery.
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Accommodation's Reply
22 Jul 2026
Dear Diverse P.,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and appreciate you bringing these matters to our attention. We have shared your comments with the relevant departments and will review the room amenities, cleanliness, maintenance, pest control, and humidity issues to ensure necessary improvements are made. Your feedback is very valuable in helping us enhance our facilities and provide a more comfortable experience for our guests.
We hope to have the opportunity to welcome you back and provide you with a much-improved stay.
Warm Regards,
Hotel Management
