spotless room, nice private hot spring bath, courteous staff.

Great Ryokan, good food and friendly staff. The private onsen was amazing and the national park is in walking distance. Would definitely go back here

The food and Onsen are the best, I am very happy with that. However, the room is not clean, you can see dirts on the wall or on the ground. The staff were able accommodate a new room for us (much better, still not the best). I assume the room has been cleaned and those are wear and tears. But for a hotel in this price range it shouldn’t be like this. Please consider renovate the room to keep the customer.

Very nice hotel. A little dated but nice. We stayed in a Japanese style room with futons which was nice but very few electrical outlets. Not a big deal. The private onsen we had was very tiny so we opted for the public one which was great! So unless you’re shy, forego the private onsen in your room. Dinner was a kaiseki ryori (Japanese multi course dinner) which was beautiful, just not my favorite… breakfast was a combination of a Japanese course with buffet. Hotel is very close to the park and shops. I read a recent review online complaining about lack of a/c… there is a/c, works very well it is not obvious but it’s a dial with off, low, med, high. The reviewer should have used google translate ( the off did translate to cut).

It was perfection from beginning to end

Reception staff was unfriendly and not very welcoming during check-in and subsequent enquiries. Restaurant staff on the other hand were very friendly. Food was fantastic. Hotel is dated and some of the room furnishings reflect that. The Onsen experience was reasonable. The hotel was quiet and not swamped with lots of noisy tourists.

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Near bear park and hell valley are plus points. Other than that, the hotel is a bit dated and the kaiseki is not the best.

We had stayed here about 5 years ago. Best thing is the small number of rooms so there are no crowds. Great location close to Jigokudani and shopping/dining street. Somewhat older property but kept in nice condition. Loved the private open-air onsen in our room overlooking a stream. Excellent service.

Stayed in Japanese Traditional Room with Private Open Air Bath. The pictures on Expedia are a true representation of the accommodation but the stay was even better than anticipated. Kaiseki meal in private dining room was wonderful and showcased a lot of the local food. The tatami room and sitting area in the room was nice and relaxing and the futons were perfectly set by the time we returned after dinner. The balcony onsen was a lovely warm contrast to the chilly wintry air. The public baths were also very clean and had a variety of temperatures for both inside and outside. Very close walk to the temple and Hell Valley. Included breakfast was also very delicious with impeccable service. Sad to have only stayed one night!

Beautiful, picturesque landscape.

The Hanayura is fantastic. The facilities are old but it's all clean and well kept. The front doors smell of sulfur but that's because you're in an onsen town. The meals were fantastic. Very filling and very intricately prepared. Be aware that the meals may not be to everyone's taste. Or you may not notice the intricacy or details in the preparation. But you're here to experience a traditional ryokan and traditional meals. If that's not for you then you shouldn't pick some place like this. The in room onsen cools down at the bottom in the morning so mix the water before hopping in. Assortment of public onsen was great as well. The hotel has a walk through to another onsen that you can access for free as well. We only found out on the last day

We were a group of friends that wanted a little getaway from the city of Sapporo to the onsen capital of Hokkaido in Noribetsu. We enjoyed our stay at the ryokan. The dining experience felt a little rushed at times but i understand we were a bigger group so there were some time constraints. The staff were wonderful and always ready to help. Overall, a relaxing time to enjoy the hot springs.

Great food, convenient location, awesome onsen.

Hotel was beautiful. Dinner and breakfast was superb. I just wish hotel sent some information about how to check in and how to get to airport from the hotel. I found out all the transportation out of Noboribetsu needed to be booked in advance when we got there. We panicked when we found out everything was booked. My husband ran to the bus station and was able to book the bus

The cuisine was outstanding as was the view. The only slight would be the private onsen on our balcony was wooden and had a very slimy feel to our feet upon getting in.

Staff service was top notch and meals were fantastic.

The two days I spent at Hanayura were truly amazing. The friendly staff, the clean and tidy room, the kaiseki dinner and the neat breakfast impressed me and my husband. I would definitely visit again with other family members.

Nice hotel, excellent service.

Great service. Onsen is so great.