Staff was INCREDIBLE along with the food, service and soaking pools.

Staff are very kind

Very nice place to stay with great views. The staff are very helpful and polite.

Good location

Great Onsen, honey buffet is special

ホテルは改装されたようだ　以前の旅館感覚よりモダン　フロントは全く以前と違う　部屋はベットにしたせいか小さい感じた。10月中旬エアコンはヒーターだけらしい。暑く朝2時に窓を開けたお風呂は以前と同じだ露天風呂はいい　6階ラウンジのサービスもいい

Top of the canyon, very quiet, nice onsen and dinner

We really enjoyed the stay, very relaxing! The staff members are wonderful and kind!

Gorgeous hotel not much English support but you won't need it much one of the nicest hotels I've ever stayed at

My wife and I routinely stay here once a year when we visit Hokkaido and it is always one of the highlights of our trip. Everything is top quality and it is a very relaxing place.

The hotel offer Free ice cream (2 flavours), night soba, honey tasting, yogurt, beer at different time frame. Very interesting experience. I hope they can clean the windows in guest room.

Property was clean, staff was friendly and helpful and food was good.

A lovely hotel with very friendly and helpful staff. The baths are so relaxing and the room very comfortable. Only two negative comments: firstly the air con in the room is heating only, so it gets very hot and stuffy overnight unless you open a window- and then it was noisy. Second: absolutely no western food options and there’s isn’t much around by way of restaurants that were open when we were there. Not everyone wants Japanese food for breakfast. We had to buy yoghurt etc from the food mart.

The Shogetsu Grand Hotel greatly exceeded our expectations! We had an amazing time. Everything was 5 star (food, service etc.) with some nice extra surprises thrown in. The hot spring baths were very relaxing.

This is my second visit. I was having trouble getting a customer at the front desk. I'm satisfied with the rest.

Had amazing time with my family, great service!! Thank you!

Very nice hotel. The only shortcoming is that the hot spring is rather small. However, as the hotel is relatively small, overall its still ok.

Shops location of the hotel , it's very modern from outside . Great architecture considering the reception is at 6 floor and onsen is below . Fantastic view of the river .

Great food and hot spring experience at Shogetsu with good facilities and attentive staff though English communication may be a little more difficult

Immediately after we get off the bus from Sapporo staff member rushed out from the hotel and helped us move the big luggages from the bus station across the street into the hotel. While I was finishing up the check in procedures they are cleaning the outside and the wheels on my luggage. These are the little details that gave me an first impression that this 4 star hotel really pay attention to little details. Staff member then took my luggages to my room (of course not expecting a tip because this is japan). She gave a brief tour of the room and we were impressed by the scenery outside the window. All the rooms in this hotel are facing the river (the river is not huge and have much bigger water flow a hundred years ago not sure the reason why). The onsen area is clean with a lot of cleanings supplies like facial rubs, shampoo, body soap, etc. The water temperature is around 40-42'c which is on the medium temperature and just right. There is also a outside section which is outdoor and boy it was chill. In room dinner was served right at the prearranged time and brought into the room, served and cleaned up by another staff member. The dinner was excellent but don't expect you will be full like a buffet type. The food portion is just right and it's all about the presentation. Breakfast was served at the cafe on the 6th floor and it is excellent again. Prestation and taste is excellent. Front desk also helped us to book the return bus back to Sapporo. excellent hotel !