Air conditioning did not work

The hotel and the restaurant were both top notch. We loved staying there. The only caveat was that there were 52 steps to our room, so we got lots of excise while we were there. If you have mobility issues, be sure to tell the hotel n advance. Otherwise we were delighted and would stay there again, even with all the steps.

Room and staff were amazing! Beautiful location.

Stanza comoda e spaziosa, colazione varia

Clean rooms great views. Make sure you check in early since a parking permit is necessary.

The hotel is neglected and patched up.

This hotel was peaceful, beautiful, and with friendly staff. It is within walking distance of the whole town, but be prepared for the uphill on the way back. I would highly recommend their deluxe rooms.

Very helpful staff. The most amazing views from the hotel. Everything in the place seems to have been manicured and architecturally designed. Beautiful!!!

The hotel was absolutely wonderful. If you’re reading this, chances are you’re an American who, like me, knew little about Spello, Italy before booking. Trust me—you won’t regret staying here. While we didn’t dine at the on-site restaurant, it offers incredible views. The location is also very convenient—perched at the top of the hill, it rewards you with stunning scenery (and a bit of a workout getting there). My only small disappointment was that we requested a check-out just one hour later, since our train wasn’t leaving until later in the day, but the staff wasn’t able to accommodate—even when I offered to pay for the extra time. Still, overall, it was a truly lovely stay.

Quite possibly the most beautiful hotel room in the world

The location is excellent and the staff wonderful. The breakfast is good. Parking is complex.

We had a suite which was HUGE with a spa and fantastic valley views. Parking on the premises if you got there first. Ample buffet breakfast. For such an expensive room there was no ironing board or kettle. Amazing.

Reported room darkening shades wouldn’t close & toilet running. Wasn’t repaired. Dinner soup was only warm, small portions for costs. Eggs cold every day at breakfast & they aren’t good at replenishing at 9 even tho more guests arriving. On checking out waited 10 min while reception on phone. Finally got off & paid bill. Didn’t have change wanted me to forget the difference. It’s a cute hotel & nice location. They need to fix things.

The staff was horrible. Food marginal by Italian standards.

Nice place to stay

The views are amazing. Breakfast was great. Finding a parking space was impossible, but that's also true in everywhere in Spello. There are many stairs from the lobby to the street.

It was too hot - they had some issues with the heater. The spa is 30 euros per person for 90 min usage and is not included in the cost of the hotel. Parking is 5 euros per day. Breakfast is good - the room and the location is quite good. Overall a good value for the cost but please note the spa is additional

Very clean and comfortable, only problem airconditioning cold option not work8 g.

The staff was extremley friendly The room can use some upgrade, for example a larger TV. I believe the one is 19" in the best case The experience was unfortunatedly damaged by a large scratch that my car suffered overnight in a parking area that the hotel had pointed out to me. There was no help and no concern from the hotel owner

Fairly basic room with musty odor in the hallway. Beautiful countryside and views. Food was good but not exceptional in the restaurant. Self serve coffee machine. Staff was courteous but curt.