When we arrived this hotel, our room is not ready even though I t already passed check-in time, the front desk staff had no apologize no any willingness to solve the problem. Just told us sit there to Wait 40 minutes. This is not acceptable. We spend US$398 for one night, at least we should be able to check in at the time indicated on the reservation. We felt many steps at the front desk, but no leaders nobody can make a decision resolve problem quickly. But the airport shuttle pick up person is very helpful and friendly and on time.