Overall Ratings & Reviews Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Good afternoon, I reserved a Jr Suite Kit bed and was informed they ran out of rooms and swapped us to a double bed room. The room appeared to have not vacuumed and the room smelled bad. It appears, the fridge was not working and food was not cleaned out by housekeeping and left it in the fridge. We were given a $25 credit at the cafe; however only 2 workers and super slow service with a long line. More help is needed. We end up getting out of line to order a coffee due to the wait and needing to go to chemo treatment. It’s a nice hotel, but more can be done for the guest for the inconveniences.

Basically everything was fine but the bed sheets had hair and there was a stain on one of the sheets like melted candle residue.

Very nice hotel the room was excellent, I arrived too late to experience the amenities but non the less the stay was worth it. The restaurant has great food everything was delicious. There is only valet parking so you have to get everything together and unload when you arrive.

Great staff

We had a great time, excellent weekend. Thank you to everyone that made that happen

Great experience for our baby moon. Spa was amazing with a couples massage and facials.

Service at pool was slow but enjoyed the time

They didn’t come to clean my room

My 13 old year son and I had a wonderful stay for a visit to Six Flags Fiesta from the Dallas area. Hotel location was very convenient and the property is beautiful. Lots of amenities (indoor/outdoor pools, hot tubs, pickle ball, basketball), not too crowded, and friendly staff. Several walkable restaurants and a short drive to many more dining/entertainment options. We really had no complaints. That being said, this is not a luxury hotel experience. If you are looking for upscale service, this is not it. We brought our own food and drinks for the room and prefer to keep to ourselves so this was perfectly fine for us. The valet was fast and friendly. We would definitely stay here again.

There are hidden fees and very limited staff. Restaurant closed early.

Pretty, but only on the surface. Lights in the room didn’t work, AC went out for several hours, elevator sounds like it might not make it, front entry doors not working. Only valet available, no self park. Pool hazy, didn’t seem clean. Front desk staff seem confused. Great location though.

Amazing service and great location!! Beautiful hotel. The chef at the restaurant made my friends and I amazing bacon not on the menu for us not once but twice, after sampling it the night we arrived. She went out of her way and we were so appreciative of it!

Very good place to stay.

Quiet friendly staff

First off, This hotel listing should be updated as some of the services listed on this site are no longer offered. I chose this hotel for the closeness to my point of interest. The hotel doesn't offer an area shuttle service (as listed on the property page) The hotel is secluded and require transportation. The hotel has a conveniant store that closes at 8Pm, a restaurant that close at 9pm. No room service. If you're hungry past 9Pm, uber eats is your only choice. i tried 3 of the 4 restaurant on the domain, located on the backside of the hotel, they all close at 9pm and were all pretty bad quality, Uniko, Al Taco were horrible, food & service. The italian place was much better. The lobby looks luxurious but that where the "Luxury" ends.The rooms (based on mine) can you some retouch& better pillows. No room service, no way to get a snack past 9pm. After my first night, I requested for my room to be refreshed, i was told by the front desk that this is a time share hotel and housekeeping are not allowed in the rooms, they could however drop off fresh towels if needed. Using any ride app was aslo a challenge as they all took from 10 to 15 min to pick up and the rides cost over $10 for a 1.5 mile trip. This might be perfecrt for retires looking to use all the sports activities this "hotel" offers.

Very disappointing experience — won’t return. The staff was extremely rude and unhelpful. They didn’t bother explaining anything about the property or activities, just handed over a folder with information. The checkout process was especially bad — they knocked on the door, called the room, and hung up, all to rush me out. They even charged $40 for a 40-minute late checkout, which was ridiculous. Also, be aware: the restaurants around the property close at 9 PM, so if you want a nice dinner, you’ll have to drive into the city. Overall, it felt rushed, unwelcoming, and not worth it.

Great gym

Looks fancy...might be...but sounds like someone is coming in to rape or kill you in your room when you stay here. room is super 8 quality clean...not a place i would take a kid for sure no little convenience place to buy snacks etc...and unless you wanna tip the valet everytime you leave they only have valet parking. staff is clearly not happy to be there. This is like flying american when you can fly Southwest...staff clearly gets treated like crap by management, owners so it just trickles down...dont waste your time or money. Stay at Super 8 I promise you will be happier and save money!

We checked in Thursday mid-afternoon and promptly given our hotel pass key. We went to our assigned room only to discover the room was handicapped accessible, which I am not nor did I request. I tried calling the front desk from the hotel room but the cordless telephone was dead so I went to the front desk to request a non handicapped room. I was told “sorry, we are sold out and can’t provide any other accommodation”. I expressed my concern that the room given to me needs to be available for someone who really is handicapped but the clerk didn’t seem to be interested in resolving this matter. The room was incredibly dusty and the countertop on night stands and desk area had water glass stains from the previous guest. The bathroom shower was open concept for easy wheelchair accessibility which meant there was no shower curtain so when taking a shower, water is just splashing everywhere. No way to stop water from running all over the bathroom floor. Not even a floor mat was offered so you had to lay a towel on the floor so you wouldn’t slip and bust your rear end. Because it is a handicap shower, the shower head was a lot lower so you had to squat under the shower head. Then when I was taking a shower, I learned the attached soap dispenser was totally empty and had to use the small bar of soap that is provided to wash your hands at the sink. After showering, I was looking for a hook or towel rack to hang your towel but NOTHING is provided. NOT impressed with this hotel or staff

It's an overpriced hotel that offers nothing. Just a small room. They overcharge for your stay once you get there.