I want to be very fair in the review. First, the good. The property is picturesque and quite nice. The room was very large and clean. The staff was friendly. The. location was good. Less than 1 mk from town, but still far enough to be quiet and out of the way. Felt very secure leaving our vehicle outside. Now, the downside. Even though the listing shows amenities like bars and restaurants. They were completely unavailable. We specifically asked for coffee service in the early morning so we could check out an be on the road, and were told we had to drive back in to town if we wanted anything before 9 am. I asked for another towel so i could shower once at night, and once in the morning with a fresh towel, and it was refused. We had to notify them 10 minutes before we wanted hot water. The water was not hot, but it was warm enough to shower without being too cold. Only two avaliable outlets in the entire room, and none near the desk. WIFI was very weak. Do NOT come here to work remotely! Overall, a nice place, and despite my frutration, I would recommend the hotel during a visit to Tlalpujahua, just be aware that the amenities listed arent readily available.

This property was gorgeous and the staff was amazing! Highly recommend!

We booked this hotel for 5 nights; however, missed the first night due to my husband's flight arrival in Mexico City delayed arrival. It was too late to drive the 3.5 hours to Tlalpujahua. The hotel was very accommodating and there was no problem arriving a day late. Upon arrival, we noticed that it was extremely quiet. It turns out there were only 3 guests (including us). The hotel room was clean and the beds were comfortable. The only complaint we had was that they turned off the hot water in the evening so a few times we ended up with cold showers. We notified the hotel staff and they did turn on the hot water so we could take showers. Other than that, the hotel was comfortable and nice.

Excellent place to spend some vacations close to the Mariposa Reserve. The fact that a Frenchman had been abducted close-by kind of made us more awrae of our environment! Not able to get wi-fi in our room (Room number 6)

The hotel itself was very nice. It is very convenient to get to the butterfly sanctuary Sierra Chincua as well as the Pueblos Mágicos of Tlalpujahua and El Oro de Hidalgo. As others have posted, the restaurant was closed and there was no hot water in the evening.

Everything was good but the water could of been warmer.

I checked in and pay for my entire stay, I was with my 8yo son, turns out that there was no pool, no internet, no restaurant, no heatin system (it was so cold). Y left the place a few hours later.

Bathroom needed better lighting - very dark. The restaurant is not always open but because they had two parties visiting as a launching point for the butterflies, they did open the restaurant for dinner and breakfast (although pricier than typical prices for these meals - not outrageous by any means when compared to North American prices). It took 2 hours to get from here to the El Rosario Reserve so I'd pick a closer town if time is an issue. If it isn't, this was a very pleasant stay. Nicely maintained grounds. Quiet and peaceful.

Overall very nice. Close to the Monarch Butterfly migration, wonderful. Hotel could improve with more heat in the winter, more AC plugs to recharges our phones and cameras, and open a cafe or restaurant. Otherwise, nice grounds, and friendly staff. Peaceful being some blocks from town, yet close enough to enjoy the Mexican culture.

The room was freezing cold and had no heater. It must have been 50 degree's in the room.The water was luke warm at best at night.. Could not take a shower at night as it was so cold.The morning water was much better. The hotel location was scenic.

Relaxing facilities, friendly staff and the location is perfect for a hotel this kind. 10min ealking from the plaza yet there are always taxis around or the staff can get a taxi for you at no cost

Two men were at the door of the hotel when we pulled up. I asked in Spanish if they worked there, but they did not reply. They did not greet us or smile. A bit disconcerting. We unloaded the cat and brought our items into the hotel. They did help nor offer to. One of them checked us in and then he took the one small rolling bag and left us with the others to carry. The room was somewhat sparse, but reasonably nice and it was spotless. Unfortunately, the WiFi did not reach the room, so you had to go near the front desk to get WiFi. My 3G did not work. There was no outlet at the desk which made working on the computer there impossible. The shower temperature lever was backwards (cold on the left) and the water never did get really warm. The shampoo and conditioner made my hair feel dirty - thick and greasy. So I ended up buying some at a local pharmacy. The towels were hard, well worn and we were only given two large ones. No hand towels. No towel bars. Beds were firm and comfortable. The restaurant at the hotel, is separately owned/run. The menu is very limited - just eggs, quesadillas, chilequiles, hamburgers, etc. No tacos, enchiladas, flautas, soup, etc. A little pricey for the fare. The owner/waitress was super nice and helpful about visiting the Monarch park. We found a restaurant on the Jardin nearby that had a far greater menu, if less friendly wait staff. The Monarch park was about 45 minutes away driving - the Sierra Chincua entrance.

Staff is extremely friendly. You'll feel like home here. Facilities are the best around. Hotel isn't great, but The overall experience in there is pleasant enough to to recomend it and to come back every year.

Everything was good, the only thing is that there is no place to buy food or water inside the hotel not even a snack machine This should be addressed

I arrived early and was greeted with warmth and care despite the language barrier. The room was clean and nice with a lovely view. The only drawbacks were the restaurant was closed and there was NO HEAT in the freezing room all night. Unseasonably COLD weather at 42 degrees (F) made for a long night.

Used this hotel as a base for visiting the Monarch Butterfly Biosphere. It's location to the Biosphere and Tlalpujahua (if you're into Christmas tree ornaments) is its only redeeming point. This is a bare bones hotel. It was quite cold during our stay (low forties at night) but the rooms are not heated. They gave us an extra blanket and an electric heater but they couldn't get the heater to work. No phone in the rooms, no restaurant or bar service during our stay and very few options in Tlalpujahua, all of which closed by 7 PM. My recommendation is to stay at the Hacienda Cantalagua. It will only add about 20 mins on to the drive to the Biosphere / Tlalpujahua, but it was only a couple of dollars a night more a night at the time of our stay (first week of January) and it is literally like staying at the Ritz compared to a Motel 6. It also had an indoor/ outdoor water park a mile from the hotel, if you have kids, and an 18 hole golf course!

Hotel was great, staff great but no restaurant service what so ever all we had was a coffee / tea making machine.

HORRIBLE !!! nada de lo que te venden es cierto . La alberca está sucia, no tiene agua caliente , la mayoría del hotel no tiene luz , el personal no está capacitado ni para apagará la música que no deja dormir . Parece un hotel fantasma . NO VAYAN . NO VAYAN . HORRIBLE

Muy bonitas instalaciones

Hay que avisar para que calienten el agua, internet inestable, no hay restaurante ni tienda cerca, las puertas no tienen sistema de seguridad, no hay caja de seguridad en la habitación ni en recepción