The washroom floor was not cleaned prior to our arrival. There were splatters of coffee (?) on the floor that were impossible to not notice. MORE IMPORTANTLY: I left a $60 item in the room. I know EXACTLY where it was when I left it, yet when I phoned the hotel to ask if I could pay to have it shipped to me, the answer was that no such item was found. This is disappointing, since replacement of this item will take days, or possibly weeks, if it can be replaced at all. Either the cleaning staff decided to keep it for themselves, or the front staff doesn't want to be bothered to return it, even though that would be done entirely at my cost, the price of which was entirely up to them.

I had a great stay. The room was large and the staff was excellent.

We always choose to stay here when we pass through Carlyle. It’s clean and beautiful. The rooms are a good size, the tv is easy to use, and the breakfast is decent.

I liked the online check in and check out

Everything was great.

Spotless shower and very lovely morning staff

From the warm welcome to the spotless room and delicious breakfast, every part of our stay was fantastic. I can't wait to come back!" The GM was very hard working and polite!

Great place to stay for Dicken’s Festival!

All

All good

Yes

Really nice staff, let us use the meeting room for hockey team supper.

Clean quiet room.

Clean room. Comfy bed. Staff aways greeted us with a smile. Cookies.

Na

Key wouldnt work from outside

Breakfast was easy with lots of choices and good seating. Room was very comfortable with a small kitchen.

I booked two rooms for my employees and the worker only gave them one of them, not sure what the confusion is but that’s ridiculous.

Was a good over night stay

Terrible experience with the hotels.com. I made the date wrong and wouldn’t switch it. I had to get the hotel to fix the trouble. Wasn’t happy with your service for the first time. The hotel and service was 5 star tho.