Convenient hotel with ample parking and a satisfying breakfast.

Everything was great, staff is very nice and helpful. Additional thanks to hotel Rali that they agreed to relocate us when another hotel that we previously booked canceled everything without informing us. Things to improve - reduce the humidity level, maybe improve ventilation and conditioning system in rooms. But it didn’t cause problems for us

Clean, welcoming and a good breakfast

The building is older but the rooms are updated and very nice, very comfortable bed and big walk in shower. The indoor pool and sauna are a big plus for me! You can walk all around the old town from here, which is really charming.

deceitful and poor customer service - for 2 reasons. 1) receptionist did not inform me that breakfast was at an extra charge when i checked in - i am on camino and many places are offering breakfast so i went assuming the same. it even said the breakfast hours on the room key card so i just assumed it was included. if there is a charge then reception should be informing us, i am happy to pay for things when i have neen adequately warned of the cost beforehand. i cannot eat meat/dairy/eggs, so i couldnt even eat much there apart from bread - if id known it cost money i obviously would not have had the breakfast as i couldnt eat most of it. if id have been able to eat the food, this hidden charge would have bothered me less. i tried to explain nicely at checkout when they tried to charge me as i was shocked, but they kept arguing so i paid to avoid confrontation. i did think if they understood the error/misunderstanding they may have waived the fee, but very disappointing and unkind customer service over something that was the hotel's fault in which they did not inform me a) that there was a charge and b) how much it was. 2. they also do not inform you that you cannot use the pool without a swim cap until you arrive to the hotel, and then charge you to buy one. they should inform guests before coming so we can bring ours from home. feels like a deceitful way to make money. they also charge for towel hire but dont allow you to use the room towel, another money-making scheme.

Hotel maravilhoso. Perto de tudo e serviços de melhor qualidade.

Free parking, friendly stuff, quiet environment and comfort bed liens. Very nice stay.

Staff very helpful when we wanted our own tea!

A wonderful place to stay in Viana Do Castelo

Really nice place to stay with a great choice for breakfast. Room comfy, air con efficient, staff friendly.

The room smelt very strong

Great location, great staff and service

The hotel had a lot of amenities like a pool, hot tub, bar, and breakfast. It was clean and close to the main city area. The room was pretty small, but it had AC, which was nice.

We particularly went as it said a “hot tub”. Turns out is was jacuzzi jets in a corner of the pool… (our tired camino muscles had hoped for heat..) lol

Breakfast

Good location. Very clean for being an older hotel it was well maintained. Also handicap friendly.

Hot tub did not work . Sauna did not work pool missing lots of tiles. Area run down! would give it a 6

Very good and well-maintained place. Close to attractions and walkable. Excellent, fresh and delicious Breakfast.

Preço qualidade. O hotel é exelente, procurei algo diferente para mim e foi muito agradavel. Recomendo. Pois vou voltar.

Excellent hotel.