Room was clean and comfortable, pool was great, restaurant food was always delicious with ample portions, and personnel were uniformly pleasant and professional.

Yes room clean, good service.

they overbooked, so at 10:30 at night I had to hail a cab and find another then I looked up the purchase and it was non refundable they wouldn't even call me a cab

I booked a room for 2 people when i got there they told me they didnt have one then a colombian residen came to the front desk and asked for ability i seen the guy in the front desk pull him to the side an said i have one left but a lil more cost i then aproched the man in the front desk an told him i speak Spanish that why would e give the room to some one els if i payed for that room and he pulled me to the side and said to me that he has a room in the 1 floor an he would give it to me if not i could go some wher els i didnt i had no choice the AC in the room didnt work mosquitos in the room the breakfast was bad i try to contact expidia an nothing i been with u guys for 4 years an to be hones u guys keep getting worse i think seens i travel a lot i will take action u guys dont even have a number remember we are in another country expedia should be awear of this

Pool was great. opens late though. Before you travel ask first if there are any events going on- we had a mayor soccer groups staying at the hotel- kids running around and no supervision. Colombian teams were out of hand with kids atying alone in rooms. The flies OMG, there was an infestation of flies in the rooms, pool area and dining area.

Great host, rooms were nice and pool was warm

Buen hotel para pasar una noche.

Nice ,clean , good service with an affordable price.

Great hotel clean , warmfull , near to the airport good amenities . Counter top personel are so helpfull

I booked the room because it was incredibly inexpensive and very close to the airport where I had an early flight the next morning. But as I booked it with you Expedia the price doubled. I also thought that I would receive free breakfast, as that’s what it clearly said when I booked it. But when I checked in they said no. They didn’t give me a room as far away from the front desk as possible. Top floor which I hate, and at the end of the hallway. When I arrived at the room I realized that the key did not work into the rooms, did they had failed to program the key. So I was forced to walk all the way back down to reception were a man said he would come with me to open the door. I politely told him I did not want him to come with me I didn’t need anyone to open the door I nearly wanted a key that would actually allow me access to my own room. After entering the room and attempting to get settled, finally, I realized that the lockbox where I needed to put all my valuables was closed and there were no instructions on how to open it. So I was again forced to return to the front desk and ask two different people there four times if they had written instructions for the safe. Both of them ignored my question each time. I didn’t went into the restaurant, carrying my large backpack with my computer and phone, not wanting to leave it in the room and have it stolen, and not having access to any safe or lockbox. The food was actually good and well presented and that was the one positive

Nice place just not much to do near by, unless you like chess. Gustavo has a class for chess there, and is very kind.

Helpful, professional team with a big smile

It was a lower price option but I had a great stay. There is a very nice pool. A little far from the beach but it is really easy to catch a cheap taxi, there is a taxi stand right at the entrance to the property.

Breakfast was not good . Hotel staff control your meals even with buffet. If you pick one empanada you can’t pick other . Location : too noisy and don’t close from the beaches . Far away from Centro histórico Santa Marta

This has been the worst experience I have ever had. We arrived on July 22. It should be said that we arrived at noon and they gave us the room before 3:00 p.m., which is the time to check in. We had reserved a double room, but there were only 2 of us. We asked him. the girl at the front desk could not change them and told us that the hotel was practically empty.. the employees are spoiled they look dirty and run down they don't have the slightest idea what service is they look upset frustrated all the time at breakfast the employees treat you rudely without politeness the food is lousy it's cold they serve you little as if if the food was rationed or counted if you ask for a little more they tell you no the attitude of the employees is super bad and unprofessional The pool is dirty and is not properly maintained. that hotel is useless never never go to that hotel they throw away your money

Simple clean hotel nice pool Didn't like the bed

Servicio al cliente muy pobre. Servicio de restaurante terrible.Encuentro mejor servicio y atencion en un hostal.

Excellent service it was good the personal very friendly and I like everything because everything was very clean

The pool was beautiful! Breakfast was good! Very great staff trying to help as much as possible! Clean rooms! Great AC!

What we liked the most , was the attitude of the employees and also their restaurant