Overall Ratings & Reviews Candlewood Suites ALEXANDRIA - FORT BELVOIR by IHG

PROS: The room was nice. This exrended stay had a good supply of dishes, etc. The coffee in the lobby was fresh brewed and really good for "hotel coffee". --- CONS: No housekeeping. No hotel breakfast. (Just free fruit.) The walls were paper thin so I could hear slamming doors, feet stomping above me, crying babies next door, music from across the hall, and dogs barking from a room halfway down the hall. I was surrounded the entire time by a constant barrage of noise. When I ultimately complained, the desk clerk was sympathetic and contacted the dogs' owners and the barking stopped, but there wasn't much she could do about the rest so I will NOT return to this hotel because of the noise factor due to the 'thin walls'.

Very kind and friendly welcoming , offers of assistance as may be necessary .

Wonderful clean stay!

Great stay!

There were ants in the bathroom. Everything else was awesome.

Nice place. Computer problems at Check-in. Not sure if it was the Front Desk Agent's inability or not. She kept saying, "This computer hates me." Also, hot water issues. We had to notify the Front Desk of the problem. It was fixed in a timely manner.

I had a great experience and a feeling of home away from home. I felt safe, the rooms are well updated and clean. I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

Enjoyed my stay!!!!

Friendly staff

nicw

There was a problem with the billing. I had to call the hotel with questions about the bill that appeared on my credit card account. The general manager Oscar fixed the major problems but I still have a $5.34 charge on my bill that is unexplained. This took away what was otherwise a wonderful stay.

Good for the value

After a 13 hour drive and a heck of a scare after realizing the original hotel we book was a filthy cesspool, the clerk who greeted us at 9:30pm 5-19 was an absolute angel! She was friendly and welcoming and most definitely calmed my nerves. The rooms and property were clean, comfortable, quiet and safe! I’m sorry I didn’t catch the desk clerks name but she turned our entire trip right side up and I thank her! It was my first stay at a Candlewood Suites but not my last!

I drove very far with reservations an wasn’t allowed to check in . The employee was very rude .she left me at the door for 5 minutes an she was looking at me trying to get in it was locked

Thanks to the staff for letting me stay an extra hour so that I could attend my virtual meeting- at the last minute!

Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.

The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.

Property is under construction. No coffee/water or snacks available in lobby. Just a room. Zero amenities

The property was undergoing renovation. I wished we had known this before booking. I am sure the renovations are necessary and will make a nicer property. However, we drove nearly 10 hours to get to this property and had less than an ideal experience due to the renovations.

Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.