Beautifully designed room by David Chipperfield Architects-the reason I booked my stay here! The property is historic and well maintained. No matter how wonder the facilities are though, the staff makes or breaks a stay. In this case, the staff made an incredible building even more so with excellent service from the doorman to the front desk staff to the cleaning staff and spa staff. They all took it upon themselves to make sure I was being taken care of during my stay. I am looking forward to a return visit soon!

Exceptional staff, luxury spaces, phenomenal experience at every turn. Top notch!

great hotel

Beautiful place, great service, would definitely choose here if I return to London.

Yes the staff all around were couteous, helpful and responsive and the room was first- class. I look forward to a return visit.

I booked a lower level room than usual. Next time I will definitely book the nicer room. The service and amenities are very different.

Visited many times and it’s always great

Great staff and great location!

The hotel was stunning with wonderful amenities, restaurants, and rooms. However I’m giving 4/5 stars as we ran into several issues checking in. We were not initially given the room we reserved. Later we were told we could upgrade to a better room for a fee - which we did. Then we had to wait 3+ hours to move into that room and were told not to unpack from our previous room - so we sat around for 3 hours waiting on our room to be ready and it kept getting delayed which ultimately made us late for reservations we had. When we moved into our ‘upgraded room’ it was the exact same room layout that we had just been in. The staff member in reception who coordinated all of this mislead us into believing we were being upgraded to a larger better room when in reality it was the same room with 2 beds. The entire situation was upsetting, stressful, and delayed us from plans we had made.

Upon our arrival the doorman greeted my wife and I by name. That was confirmation that we are valued as guests.

The hotel facilities are first class, true to their rating of a 5-star luxury hotel in central london. All places of interests like Oxford Street, Soho, Chinatown, Covent Garden, is within walking distance. The location is super busy but at the same is very quiet. Their staff are wonderfully warm and welcoming and they always try their best to make sure you have what you need or you know where you're heading. Truly impressive and impeccable services - rates are expensive but the services you get here is worth every penny.

Fanatic 5 star hotel with spacious rooms and attentive staff.

One of the nicest Hotels I have stayed in around the world!

Absolutely beautiful hotel. Wonderful tour of hotel and property upon arrival with welcome drink which was a lovely touch.

Outstanding in every way! The staff couldn't be friendlier, professional, and courteous! Highly recommend

One of my favorites period

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The hotel is beautiful, and the staff were wonderful and very attentive. Room was amazing. great area, right on Regent near underground and shopping yet very quiet inside. Can't wait to go back next time we are in London

Top notch service and facility. Every staff member we encountered was amazing. Amenities great. Spa amazing. And best location. Been a Ritz fan for years but this easily rivals it!

Very nice hotel in a great location. Staff not extraordinarily welcoming/friendly but competent. Amazing spa, but not value for money even at the luxury end of the market. Lots of hidden additional charges like a daily ‘service fee’ of £43. Which is a lot top of an already luxury price tag. Requests for gratuity on top of an already included service fee for food services.