Nice balcony views. Decent spot but definitely not a 4 star hotel. Room service was cold on arrival

Nous avions notre chambre du côté de la montagne, la vue est superbe ! Belle piscine, petit golf à rénover, salle de jeu, c'est un hôtel sympa et bien situé.

Good starting Point for hikes in national parc

Hotel room is very dated. The room had lots of ceiling cobwebs and was dusty. Heating did what it wanted. The electricity kept tripping when we used the hairdryer. Hotel was noisy and we could Hear the other guests next door. Hotel staff weren’t very knowledgeable regarding the bus services or timings in town. Def not 4 star! Wouldn’t stay again.

Property is in a good location in Arinsal . Great restaurants close by to dine and much quieter then La Massana .

Reseñar en positivo al personal un diez y en negativo, el agua de la piscina muy fría, y pienso que no es una opinión mía era generalizado. No se podía disfrutar de ella. Y para mi la calidad del alimento dejaba algo que desear. En cantidad bien, en calidad baja. Por lo demás lo esperado.

It was clean, staff were kind and attentive, breakfast was decent. All in walkable distance to the trail heads/ski lifts and have two bus stops outside.

Unfortunately the sauna and inside pool were out of work and we couldn't enjoy that. The rest , was excellent

Comfy beds /clean room. No kettle for hot drinks Friendly staff Good choice for breakfst

As a base for skiing it did the job fine. Breakfast was ok. Rooms were also fine (even though TV didn't work). They gave us a double and single bed for the first night but they were helpful and after that we got the single beds we had booked. Really could have done with coffee and tea facilities and charging for the sauna is a cheek.

Requested a double bed and got two separate beds...the shower courtain was dreadful. the staff at the desk was not particulary friendly... i asked about the restaurant and instead got told that was a new years eve menu so i was better off looking for a cheaper option somewhere else... Free outside parking is a bonus.

The location given by the Hotels.com was wrong on the map. So we thought it was in the centre of Arinsal, opposites to the cable car, instead it was out of the village and we had to use the car to go skiing. Noisy room close to the lift. Quite a run down place for a 4 star! Expensive jacuzzi for half an hour, should be free!

Hotel is really in a run-down condition, rooms and bedding is quite dusty. Breakfast was ok.. but defn not worth 4-star quality. Check-in & check out was very busy as there is only one staff handling everything. Parking area is full of potholes & bumps which damaged a bit of our rental car.

Good stay but can be noisy as walls are very thin

Great stay here with a fast and friendly check-in. The room was nice with a great bar and pool area.

Stayed in this hotel in July booked it as it had a pool but the pool was so cold we were unable to use it. The room was very dated and there was no Wi-fi access in the room. There were a few electrical items in the hotel which were very worrying. Not a hotel I would recommend.

The hotel is not new, but has spacious territory with mountain river passing by. Reception told us WiFi is in common areas only, but we had it in our room. Spacious free parking. Breakfast was OK, with hot meals.

Basic but clean, poor Wi-fi, not very welcoming.

First off, the pros: the breakfast was top notch. One of the best free hotel breakfasts you can ask for, very expansive. Nice amenities (some are added costs though), like spa, restaurants, music in the bar at night. Free parking!!! Cons: WiFi was not accessible from our room. You need to pay to access the hot tub (we just walked in the room and nobody stopped us or charged us - so consider that). Location is a little far from stuff but if you have a car it’s not a problem. We requested two twins and were given one queen (which was just two twins pushed together), so we just moved the beds apart. Not a huge deal, but a hotel with higher customer satisfaction expectations would have done this before we arrived. Overall a Great value for the nights we stayed.

The hotel is dated and the room cleanliness was really disappointing. Also, the hotel is about 20mins walk from Arinsal city centre. During the day there is a free bus shuttle to go and come back, however in the evenings, unless you have a car, walking 20 mins up the hill in freezing conditions isn't ideal.