Overall Ratings & Reviews Hotel Indigo BARCELONA - PLAZA CATALUNYA by IHG, an IHG Hotel

Nice staff and good location. Room for three was a nice size.

we enjoyed staying at the property.

Great staff and service

Great location.

We have been traveling all across Europe and this by far had amazing ac , very comfortable beds , great customer service . It’s also located in a great area , close to all shipping and restaurants

I booked a non-refundable stay at Hotel Indigo Barcelona – Plaça Catalunya (IHG). Days before my trip, the Israel-Iran war broke out, shutting down airports and borders. As a Palestinian, I was unable to travel — a clear force majeure. I contacted the hotel, not for a refund, but simply to move the booking to August (with many dates available) or get a voucher. Their response? A canned reply stating nothing could be done. The front desk and management showed zero willingness to adjust or even acknowledge the situation. Adding insult to injury, they offered me a 15% discount and “VIP treatment” for a future stay. Honestly, what kind of “VIP treatment” should I expect from a hotel that can’t manage basic human decency? A complimentary apology at check-in? To compare: I had two other non-refundable hotel bookings on the same trip — both allowed me to change dates with no issues. Indigo was the only one that refused outright. If you ever face unexpected circumstances, don't count on this hotel for flexibility or basic courtesy. Rigid, cold, and completely disconnected from what hospitality should be.

Found this hotel in Barcelona last minute and it was quite a surprise! Very clean, comfortable rooms with nespresso and tea machines. Bathrooms were spacious and had nice shampoo and lotion products. Staff was pretty good and very patient and helpful.

Excellent location, room was very comfortable Walking distance to best shops and restaurants

The staff was very friendly

Everything was great. Came for the El Classico. The hotel was in a great location where you can walk to or even get a taxi to the places we wanted to visit.

We are 3 including 1 child of 13. The room was big rough to fit 2 beds. The bathroom was big. We were really happy to stay here. The city center is in the walkable distance. The staffs are super nice. I would come back here again.

The room was spacious with a coffee machine and like the pictures. If more than 2 people, the pull out mattress was so thin you could feel the springs. Not comfortable. Pool small however nice. The terrace was lovely. At night you could hear rooms higher walking, plumbing and doirs closing. Gym was nice but very small.

Superior experience with extraordinarily helpful, pleasant and accommodating front desk staff.

The staff was exceptionally helpful & professional. Siebo & Miriam helped us with recommendations for a great restaurant for dinner, helped us with contacting our reserved transport to the cruise terminal. Cannot say enough about how much we appreciate their gracious assistance!

I am checking into another property for the next 10 days due to the staff at this Hotel.Argumentitive, less than accommodating and food disgusting. Charged me for items NEVER received!

I'm upon arrival tired very tired.,Just wanted room service and bed. When food finally arrived just burger and fries Right. Off menu and requested 3 X A GLASS OF ICE. The burgers arrived ICE COLD AND NOTHING ELSE.menu liste with options I was asked which and upon arrival told they did not fries.Was offered 2 different type of fies within 30 minutes the rm svc and menus does not say this. Insisted I am reading incorrectly. Hour later knock at my door in a fry basket overloaded with potatoe chips. Ummm no!This was so stupid, and then to serve in a fry basket????

Excellent hotel with lovely helpful staff and fabulous location

Walking distance to all the main shopping center and restaurants very close and convenient especially when you on a holiday

Reception staff courteous

Buena ubicación