Overall Ratings & Reviews Homewood Suites Springfield VA

My only issue was the safe in our room did not work. When we returned from dinner, I asked about the status and was told that it was broken. It was replaced after requesting it to be replaced. The handyman was wonderful.

My room was amazingly clean and comfortable, and the communal areas were tidy and attractive.

My initial impression was that the facility and staff were delightful. However, I quickly changed my opinion. While I was turning down my bed, a roach ran off of it. When I went down to the front desk to tell them that I wanted to change rooms because of the roach. They informed me that they did not have a pest problem and wanted to see a picture of the insect. I had a picture of the roach in the room and I showed it to them They told me that they were booked and that there’s no possible way I could switch rooms Eventually, a manager came and a new room magically appeared.

Every nice property. Very nice location. Fit our travel plans well.

When we checked in we were informed the water would be turned off for likely 8 hours from 10AM-6PM the next day, which we were staying that day. We thought that was outrageous not to have been told when making the reservation and left the next morning. The property would not offer a refund for the day we left and seemed completely indifferent to our surprise at having no shower or bathroom available for most of a day. Also, to park in the lot, you had to register on a site and give credit card info out too who???? it was ridiculous. Hilton has lost our business if this is how they now manage their properties.

We checked in at 11pm at night and heard gunshots. We checked in the night receptionist was polite and friendly. But he informed us that there was a problem with the water heater but it’s now fix and will be able to shower but wait an hr. Waited an 1 hour and the water still freezing cold. A little disappointed because after traveling across the country I was looking for a hot shower. So decided to just shower in the am. We over slept, and got to the breakfast area at 0905 (yes, I’m aware breakfast is until 0900) but considering they had no water for 8 hours be a little gracious but the a lady said we can grab food of whatever that’s left so that was nice, then this guy and a lady wearing a hijab came out and the lady told us the kitchen is closed and I told her the lady just said we can get food. Then she rudely asked which lady and I told her and she literally just stared at me rolled her eyes turned around and said nothing. Rude. Lost whatever appetite my daughter and I had. And left. The water still not warmed up. I called the receptionist and a mechanic came and fix it. He was very nice and professional.

Really enjoyed the free breakfast buffet and evening happy hour. Lots of dining options available nearby. Rooms were large and comfortable. Staff were very friendly and accommodating. My only complaint is about parking. The parking structure gets full over the weekends plus there is an extra charge that's not exactly cheap. If you end up getting back to the hotel late enough you will be forced to park on the top floor of the structure and the elevator is located on the opposite side of where the entrance to the hotel is - very odd placement. Other than that everything else very comfortable! Would probably stay again.

Great base for sightseeing. Only a couple of miles from the Franconia Springfield Metro which took us to the National Mall and memorials avoiding the DC traffic. Shopping and restaurants within walking distance. Hotel clean and rooms comfortable and spacious. Efficient friendly staff.

Staff is always so great at this hotel! Nice breakfast. Huge rooms!

This room was perfect for us! I wish we could’ve stayed longer! It was very clean and had more than we’d need!

Great location, nice staff. Cleaning was ok, but need to be improved.

The room air conditioner did not work properly. Very poor parking for charging you. Breakfast was real really pretty good.

Very convenient location Family friendly nice clean rooms friendly staff

After checking in and given a key to 328 we entered the room unmaid beds trash and garbage stillbin the kitchen. We were moved to 300. Went to ice machinebon 3rd floor, didn't work. Went to second floor didn't work. Finally 4th floor machine worked. Carpet in lobby area in serious need of cleaning.

I really enjoyed the great service in this hotel.

Paid parking, when i could've stayed at Homewood Suite at Porter Road in Falls Churc with free parking.

I like that this property was in the area full of food options and grocery options.

Overall great stay

It was ok to stay the night. I wouldn’t stay for an extended period. No restaurant onsite and pool was closed which is why I picked here

We have stayed here multiple times as we have family in the area. We are a family of 5 so it can be difficult to find hotel options but Homewood comes through for that. The breakfast staff is attentive and keep the area clean and stocked. The front desk attendants have all be pleasant and friendly. They used to not charge for parking and had a pool. We do miss the pool but understand in VA it's not common for hotels to have indoor pools.