Very good service In particular, the house, shopping, accommodation is very good, but the problem solving of the front desk staff Still not impressed

The worst hotel ever! They say they are a 4 starts hotel. All it’s fake! No AC in all public areas. No staff. I arrive with my wife nobody in the door. No hostess. No security. Only 1 guy in reception. View it’s nice but even the windows was dirty. Sheets dirty. It was a complete disaster. The food was cold. Tables dirty. I find ants in the fruit platter in the buffet.